Extended Stay America - Nashua - Manchester

Business response:

Good Morning Eric, Thank you for taking the time to share your concern about your stay with us. Extended Stay hotels has always thought that ice trays in the freezers was adequate but as we are forced to use temporary housekeepers more and more, they often forget to fill the trays. We are addressing this by adding the filling of ice trays to he temporary housekeepers checklist. Thanks for your understanding as we work through the Covid epidemic. 

Business response:

Raymond, thank you for staying at our hotel. We sincerely apologize for the behavior of one of our front office associates. We will utilize your comment to enhance our service level. Moreover, we also apologize for the cleanliness issue and the smoke smell. We take your concerns seriously and will promptly address them with the appropriate individuals. We hope you will consider staying with us again so we can prove our dedication to a seamless guest experience. Sincerely, Hotel Management 

Business response:

Kristin, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the smoke smell you encountered and regret the inconvenience caused. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management