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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The place was covered with sand fleas and or bed bugs like that bit all over horrible experience
Business response:
Please accept our apologies for the concerns outlined in your feedback and for the difficulties you endured while here. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced and are grateful for your patience. We hope you will allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Manageme... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was very clean... bed was very comfortable, but , no coffee maker, no ice buckets, kitchenette without amenities.? breakfast consisted of granola bars? ? Ooh internet SUCKED and, the shower never got hot.. and it was no cheaper than Hampton inns which are awesome..
Business response:
Thank you for your review. We are sorry for the issues you encountered with the water temperature and the internet connectivity. We will share your concerns with the engineering team for review and action. Please know, kitchenware and coffeemaker for your suite are available and kept at the front desk upon request. On a positive note, we are glad you liked your refreshing suite and comfortable bed. We value your feedback and hope to have another chance to make it up to you. Sincerely, Hotel Management
Don’t ever stay here!!!!! The customer service was terrible. The room we were given still had a used wash cloth hanging from the shower rod, and a used bar of soap in the shower. The bed sheets were clearly not changed from the last customer that stayed there, as the was dirt, hair and stains all of the bed. The floor hadn’t been vacuumed. Overall the room was gross. The room they gave us next, the front desk claimed “well I’m sure this one was cleaned today”? That’s just poor management!!
Business response:
Bryan, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a fut... read more
When we arrived in our non-smoking room, there was an empty pack of cigarettes on the counter and an empty tea bottle under the bed. YUCK! Also, the only thing that was offered for breakfast was coffee, no tea, and granola bars. I was very disappointed in my stay.
Business response:
Mary, thank you for writing about your stay and for being our guest. We are sorry for the cleanliness issues you encountered in your room. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean rooms. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.We will also make a note of your feedback as we plan any changes to our breakfast offerings. We value your business and hope yo... read more
Customer service was fine but the room was somewhat clean! I barely slept because I could hear footsteps all night long from people upstairs! And for some reason, there is a hole on the wall as you exiting from the elevator on the second floor! It looks like a bullet hole. Made me uncomfortable!
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We regret you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a bet... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.