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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t ever stay here!!!!! The customer service was terrible. The room we were given still had a used wash cloth hanging from the shower rod, and a used bar of soap in the shower. The bed sheets were clearly not changed from the last customer that stayed there, as the was dirt, hair and stains all of the bed. The floor hadn’t been vacuumed. Overall the room was gross. The room they gave us next, the front desk claimed “well I’m sure this one was cleaned today”? That’s just poor management!!
Business response:
Bryan, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a fut... read more
When we arrived in our non-smoking room, there was an empty pack of cigarettes on the counter and an empty tea bottle under the bed. YUCK! Also, the only thing that was offered for breakfast was coffee, no tea, and granola bars. I was very disappointed in my stay.
Business response:
Mary, thank you for writing about your stay and for being our guest. We are sorry for the cleanliness issues you encountered in your room. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean rooms. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.We will also make a note of your feedback as we plan any changes to our breakfast offerings. We value your business and hope yo... read more
Customer service was fine but the room was somewhat clean! I barely slept because I could hear footsteps all night long from people upstairs! And for some reason, there is a hole on the wall as you exiting from the elevator on the second floor! It looks like a bullet hole. Made me uncomfortable!
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We regret you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a bet... read more
Hotel was Smokey
Business response:
Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Property smelled , lobby smells when you enter it , Rooms smells when you entered it . Dated needs a lift. Staff was nice .
Business response:
Thank you for sharing our feedback with us. We sorry for the odor issues you encountered in our property, and we apologize for the inconvenience this caused. We are working with our housekeeping team to inspect our hotel and resolve this issue immediately. Thank you again, and we hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
I had reserved in advance a double bed room for an overnight stay for my family of 4. When i got to the reception i was told there is only one bed room available. How can they mess up when a reservation was made so much in advance. The reception guy was friendly and offered us a lot of blankets and pillows so that half of us could sleep on the carpet. When we entered the room, it smelled like dead rat. This was during one of the peak weekends, and there were no vacancies in hotels in 50 mile radius. Had no option, but stay. ... read more
Business response:
Thank you for choosing our hotel. We apologize for the difficulties you and your family faced in your room and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Horrible experience I had a really bad experience staying in this hotel. A young guy which seems to be the assistant of the manager (Zahak??) is rude and unrespectful. He didn’t have the room on time and he never even apologized. After he made me wait for almost an hour, He gave me a filthy room with balls of hair on the carpet, there were multiple stains on the bathroom door that looked like poop stains all over the door , the air extractor in the bathroom didn’t work so I had a brutal smell of smoke from another room that ... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.