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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too mush to list, the place was filthy - I’ll send pictures, the smoke alarm was chirping, called from desk from my cell because the phone wasn’t working and they told me they could send maintenance in the morning - it was chirping every 30 seconds, literally. I took a shower in a dirty tub and was amazed by how much dirt came off my feet, it all made sense when I picked up my bath mat, it was black underneath, the floors were caked with dirt and I was walking on it
Business response:
Dear Rick, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry the constant chirping of the fire alarm inconvenienced you. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Business response:
Dear HYOUNGAH, We genuinely appreciate your feedback concerning your recent stay. We apologize for any dissatisfaction you encountered during your time with us. Ensuring every guest enjoys a memorable stay is our primary goal, and we are committed to enhancing our overall guest experience. Your valuable insights will be carefully considered as we continue striving for improvement. Your satisfaction remains our top priority, and we extend a warm invitation for you to return in the future, where we aim to exceed your expectati... read more
Poor Reflection of Nashville I am very unsatisfied with my recent stay at this hell-hole..Poor customer service, staff barely present at desk, room keys didn't work, staff reasoning was old property conditions. I came from out of town, but Tennessee residents have to pay an additional $200 fee, that they were unaware of. The refrigerator made strange noises throughout the night. And the tub looked as if it hasn't been washed at all this year.
Business response:
Dear Dana, Thank you for choosing us. We are very disappointed that we did not meet all your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and our concerned team is already working to improve the areas mentioned. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Don’t stay here This place was a total dump! If it was not late at night and I didn’t have my 75 year old mother with me I would’ve looked for other accommodations. There was blood on the mattress pad, bugs on the ceiling, a non smoking room that was definitely a smoker room, the carpet was disgusting. I won’t even go into the noise all night, the horrible smell in the parking lot and what sounded like construction going on half the night! The secure additional non key lock was also broken and just hung on one side. It was n... read more
Business response:
Dear Amy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
There was nothing to like. Without warning and about 2 hours before we were supposed to check in I got an email - not a phone call but an email - stating we’d been relocated. The hotel we were switched to was very run down that we didn’t even check in. Horrible experience.
Business response:
Dear Josh, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never Again Horrible staff unprofessional manager was fixing to fight and threaten to shoot guest worst experience ever
Business response:
Dear Guest, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Gross do NOT stay here, the room was not clean, towels were dirty , it gave more a motel 6 vibe than an extended stay. Bugs all through the room , and it claims to be a non smoking room but it reads if smoke and filth . It would be worth it to pay a little more money for a better more well known place!
Business response:
Dear Nyah, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.