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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La limpieza está muy mal ay mucho mal olor a sigarro
Business response:
Josué, thank you for choosing our hotel and being our guest. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We regret that you had to leave us earlier than expected and hope you will consider giving us another opportunity to host you in the future and to welcome you back a... read more
Extended Stay Nashville Floors in the room were filthy. Turned my brand new, never worn white socks black. Refrigerator had pooling water in the bottom. Shower had a silverfish. Couldn’t get cold water. Advertisement stated fully furnished with kitchen cookware and eating ware but nothing in the room. Had to retrieve from the front desk. Upon checking out, had to wait 10 minutes for front desk staff to return. Breakfast was pathetic. “Only one item per person” which consisted of breakfast bars or small muffins, nothing else.
Business response:
Randy, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced with the room assigned to you. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our accommodation going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful for your patience. It was a pleasure to h... read more
Dirty and smoky The stay was so bad I stayed 5 hours and cancelled my remaining 5 nights. My non-smoking room smelled like smoke, the floor was coming up in the bathroom and rooms were not labelled so I couldn't find it walking around the building at midnight
Business response:
Jennifer, thank you for choosing our hotel. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Terrible conditions! Our door would not shut properly, so we could not lock it. We asked for another room and we were told they didn’t have one. They called other Extended Stays in the area and no one had a room. We had ants crawling on our bed. There were ants crawling on the tub. The room was supposed to be non-smoking, but the smoke smell was very strong. The wall near the fridge had a smashed cockroach on it. We will never stay here again.
Business response:
Denise, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely,... read more
Did not: Efficiency of the staff. Refrigerator did not work. Shower did not work.
Business response:
Robert, thank you for the great comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Completely Unimpressed I made and paid for a reservation. When we got there, the desk person was very rude and we were told there were no rooms. He literally shrugged his shoulders and walked away.
Business response:
Thank you for taking the time to write a review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will take appropriate action where necessary, and we are very grateful for your feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
The office smelled of burnt weed. Our bed had dead bugs in it and had bugs crawling on the ceiling. Then the shower looked like it hadn’t been cleaned in months. Worst place I’ve ever stayed in my life!!!
Business response:
Dennis, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconsider a future s... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.