This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs. Rude manager who didn’t help or wanted to even help. Half of the appliances and electronics did not work. Stayed for whole week cause couldn’t get out of it and couldn’t afford another one. Stay away from this location (727 McGavock pike) worst experience not worth the headache or pain from all the bed bug bites.
The only thing that was great was the night check in lady’s very helpful Laurie was great. That being said I need to say that this was the worst stay at a hotel in my life This was a five night stay and was paid for by my father third party and where stuck here tell Friday anyway day two at 4:45 am we were woken to my girlfriend bitten by bed bugs we even had them in a bag to show office had to go physically down there phone didn’t work so we pick up the after hour phone to the guy saying nothing he can do tell the am someth... read more
I wrote a list and gave to mgr what was wrong with our room.. Smelled like weed, sticky floor, dirty sheets, hair in shower, hair on counter, toilet seat broke, vent in bathroom broke, burnt carpet And returning home daughter said her hair was itching and went to salon and has contracted lice!! Room 159
Business response:
Please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest, and we are sorry we overlooked something during your stay. We will discuss your feedback with the housekeeping staff to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Nice staff but Dirty and Smelly rooms The front desk staff did their best to accommodate me but after checking into my room, I was sickened to my stomach by a strong unbearable odor. The sofa bed was missing bedding and the mattress pad on the sofa bed was covered in stains and hair. Front desk immediately moved me and my family to another room that was much better but the refrigerator had a leak which left a huge puddle of water on the floor by morning and the bathroom was nasty...my daughters were so uncomfortable they did... read more
Business response:
Melissa, we sincerely apologize for the difficulties you had during your stay. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on ... read more
Very poor service. No extra blankets were provided on request. Furniture in the room is very old and in need or repairs/replacing. Sink drain wasn’t working, constantly got clogged. General feel of the room is very dirty and outdated. Police was called to premises twice during my 4 day stay...
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Thin comforter, toilet handle broke, got “repaired”, then still didn’t work. Asked for extra towels and pillows, never got them. Disappointing.
Business response:
Thank you for being our guest. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty room ants everywhere Dirty hotel room ants everywhere, missing remote control, slow check in, rude service.
Business response:
Laura, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.