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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly and knowledgeable The room was dirty (garbage from previous guests no lt cleaned up/old food in the fridge), no hair dryer and very outdated.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issue you encountered and regret your stay was not a pleasant one. We have asked our housekeeping staff to be more diligent in their work and also to thoroughly inspect the suite before accommodating to our guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Dawn, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Take the top floor. It was fine until the person in Room 218, right above me, started walking around in what could only be described as army boots at 2:00 AM till about 4 AM...or I finally fell back asleep.....
Business response:
We apologize you were not able to experience a quiet and relaxing stay due to the noise from other guests of our hotel. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Troy, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The outside seemed very norma from looks until you walk in the room. Not even close to clean room; hair on pillows, stains on bedding, vents completely black and on walls, sticky floors. So bad I took pictures since i was in such disbelief! We left and stayed somewhere else it was so bad. Front desk didn’t seem phased and refused to refund us.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered while you were here. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
EXTENDED STAY FOR AMERICA - DON"T STAY! This is absolutely the worst experience in over 40 years of staying in hotels. They took over 20 minutes with only one customer in front of us to serve us. Then they sent us to a dirty room, (not cleaned at all). Then they gave us another room. (It also wasn't cleaned, dirtier then the first room.) . Requested the General Manager to come out to speak with us....she wouldn't come out. We were told a room would be ready an hour later. We waited for the hour and then was told it would be ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Nightmare Phone didn’t work in room. Microwave was dirty.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Front desk was more worried getting back to personal call then explaining g where my room was and the room wasn’t cleaned properly. It wasn’t even vacuumed still had food crumbs from previous ppl and stuff (black) in the sheet/bedding. U could tell bathroom hadn’t been “cleaned” in a while I could see the dust build up. Very disappointing stay!!
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Si... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.