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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The em
Business response:
Anjela, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disgusted Room smelled really bad, there was stains on carpet and chair, outlets was dangerous to use, and mattress springs could felt. Already paid for room and was to exhausted to change rooms or hotel. Will not return to this Hotel!!
Business response:
Dana, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
bugs broken heater not open for coffee at 6 am never again
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We have also alerted our mainteannace team about the heater, and they are fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The bed was nice. The room was spacious. The building was pointed to that i was staying in. I didn't know which end of the building to park at and couldn't view the tiny #'s on the second floor from ground level so i had to go back in and ask. It was cold. It was late at night. I was exhausted. There was a huge Hair ball on the carpet and food stuck to it. The kitchen sink had food stuck to it. The shower walls had not been cleaned. There was something stuck to the outside of the bathtub by hair.
Business response:
Thank you for being our guest. Although you liked the spaciousness of our suite, we sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Arrived and nobody was available to check my family and I in. The service phone next to the lobby was broken so we could not use it. Luckily I did recieve a refund after I was charged for not even checking in.
Business response:
Cory, thank you for choosing our hotel. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you all. Sincerely, Hotel Management
Never again! After an exhausting trip...we checked in to a room with no sheets on the bed and filthy sheets thrown on a chair! We were given another room pretty quickly...but the bathroom sink was stopped up, and we had to call for a plunger ( which they gave us) to unstop the toilet! I would definitely not be staying here again! It would have been ok if it was cleaned properly. I forgot...the towels had hair in them and hair in the tub also...yuk, yuk, yuk...
Business response:
Wendell, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a f... read more
The bathroom tub wouldnt drain. Theres no breakfeast. Some of the lights didnt work. It really needs some work
Business response:
Thank you for staying at our hotel. We are sorry for the maintenance issues you encountered in your room and regret the inconvenience caused. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. S... read more
The room had bed bugs and I will never stay atcthis hotel again.
Business response:
Thank you for taking the time to write a review of your stay. Please know our associate checked your room, and the insect found was a general bug and not a bed bug. Even the slightest cleanliness issues are taken seriously, so our pest control provider will be servicing the hotel. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.