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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Airport location good but room had cannabis odor and checking in after 10pm I felt I was interrupting night shift worker
Business response:
Thank you for taking the time to share your feedback. We are sorry for the issues you had with your room and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Not Trustworthy Requested late check in after hours, called in advance to see if the office would be open. They assured me it would be open, but when I arrived the office was closed and no one answered the phone to check me in. So i was left without a room at 1 in the morning because of someones incompetence.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk. We will share your remarks with our team to ensure these types of concerns are not repeated. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
We were guaranteed a room that wasn’t available Me and my husband have been staying at this property for a little over a month and have already had previous issues involving incomplete transactions and it seems like incompetence on behalf of staff. Those issues were in end resolved but not without data on days of struggle,confusion, misleading, and just being run in circles until finally after money,time,and more wasted those issues were half axsed to the point where I wonder if it all was really worth it. We decided tho the... read more
Business response:
Kayla, thank you for sparing some time to share your review online. We are truly sorry for the problems you experienced during your stay that caused by disappointment and frustrations. We never want our guests to have an unpleasant stay, and we will utilize your comments to find out where we went wrong. We are also sorry for the reservation issue you had due to the third-party website. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better. Sincerely, Hotel Manageme... read more
not happy Not happy
Business response:
Kayla, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Weasels Have been at the same hotel for two weeks and yesterday had to pay $106 for the same room that usually costs $75. I had to pay for a better room than what I actually have
Business response:
Kayla, thank you for reviewing your experience with us. We regret we were not able to meet your expectations regarding the price of your stay. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Nice hotel... if only they didn’t double charge us Twice so far we have had our finances tied up by this hotel. I don’t understand how it’s professional to make an error and then require the guest to have to come down to the office over and over to then have hundreds of dollars in our account tied up as “pending” waiting on a refund of the reservation they messed up
Business response:
Kayla, thank you for being our guest. We are very disappointed to know about your experience and regret the billing errors. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Devin, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.