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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No elevator for upper floors. Very bad neighborhood. Lots of people just hanging out watching everyone. No security
Business response:
Kristina, thank you for choosing our hotel. We are sorry for the inconvenience caused due to the elevators and regret you did not felt completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not worth the price Room was disgusting. 1/2 inch gap under front door. Dead bugs in the kitchen light. Gross carpet. Kitchen and bathroom surfaces were not clean.
Business response:
Matthew, thank you for being our guest and for sharing your feedback. We apologize for the difficulties and the cleanliness issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Messed up my room, took another hour, horrible experience
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Bed bugs. Rude manager who didn’t help or wanted to even help. Half of the appliances and electronics did not work. Stayed for whole week cause couldn’t get out of it and couldn’t afford another one. Stay away from this location (727 McGavock pike) worst experience not worth the headache or pain from all the bed bug bites.
The only thing that was great was the night check in lady’s very helpful Laurie was great. That being said I need to say that this was the worst stay at a hotel in my life This was a five night stay and was paid for by my father third party and where stuck here tell Friday anyway day two at 4:45 am we were woken to my girlfriend bitten by bed bugs we even had them in a bag to show office had to go physically down there phone didn’t work so we pick up the after hour phone to the guy saying nothing he can do tell the am someth... read more
I wrote a list and gave to mgr what was wrong with our room.. Smelled like weed, sticky floor, dirty sheets, hair in shower, hair on counter, toilet seat broke, vent in bathroom broke, burnt carpet And returning home daughter said her hair was itching and went to salon and has contracted lice!! Room 159
Business response:
Please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest, and we are sorry we overlooked something during your stay. We will discuss your feedback with the housekeeping staff to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Nice staff but Dirty and Smelly rooms The front desk staff did their best to accommodate me but after checking into my room, I was sickened to my stomach by a strong unbearable odor. The sofa bed was missing bedding and the mattress pad on the sofa bed was covered in stains and hair. Front desk immediately moved me and my family to another room that was much better but the refrigerator had a leak which left a huge puddle of water on the floor by morning and the bathroom was nasty...my daughters were so uncomfortable they did... read more
Business response:
Melissa, we sincerely apologize for the difficulties you had during your stay. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on ... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.