Extended Stay America - Nashville - Airport - Music City

Business response:

William, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations with your suite and the inconvenience caused. We will share your comments with our department heads so that we can take corrective actions. We hope to have another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management 

Business response:

Carlos, we deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are extremely sorry for the instance you described and regret the inconvenience you had to endure. Since this is an anonymous review, we would appreciate additional information so we can properly investigate the matter. We request you to reach out to our front desk. Thank you for your feedback. Sincerely, Hotel Management 

Business response:

Eric, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issue you experienced with the heater and regret the inconvenience caused. Moreover, we apologize this was not handled correctly by our associate during your stay. We will share your feedback with the appropriate individual to ensure this does not repeat going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Anjela, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Dana, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We have also alerted our mainteannace team about the heater, and they are fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management