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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled damp and dirty. And for God’s sake don’t look under the sheets. The mattresses were horrifically stained with piss stains so old they’ve turned dark brown. The carpets were dirty, the lamp shades, tub and walls were worn and stained as well. Just nasty.
Business response:
Andrew, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The room smelled like cigarettes even though it’s supposed to be non smoking... there were no cups or ice anywhere on the property... the staff at the desk was kind enough to get me a cup of ice from their break room however... floor in the bathroom was peeling up
Business response:
Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We will also share your concerns regarding the bathroom with the appropriate team for review and action. Kindly note, kitchenware is available at the front desk upon request. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely,... read more
My room was and probably still is infested with flying beetles.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Had trouble getting into a actual room once arriving for check in. Went to the room dropped off our bags and left when we returned the door keys wouldn’t work on the room door. Had to take apart the key card scanner on the door and replace the batteries. The continental breakfast was not good everything was either stale or not good.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We appreciate you bringing the key card issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services and we are grateful for your valuable feedback. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offering... read more
Avoid if you want good customer service Upon arrival we were told that the king suite we requested was unavailable. We were provided a 2 queen suite instead. We also had to check out and check in the next day, where we were told again that the king suite was unavailable. On the third day, we were "checked out" in their system and moved to the king suite, while still physically in the queen suite. The wifi was cut off and we had to enter a fraudulent room to make it work. I contacted Hotels.com (who were amazing!) about this ... read more
Worst hotel experience that i've ever had. NEVER STAY HERE... we got in late and had to deal with noises all night, an AC unit's fan that wouldn't stay on, 1/2 of the tv channels didn't work and there were creeps in the parking lot getting drunk all night and the next day. When I went to complain and talk to the folks at the front desk on Sunday morning, they told me that they couldn't give me another room and didn't seem concerned about any other issues. Not to mention that its a dirty property and dirty rooms that aren't m... read more
Business response:
Josh, thank you for evaluating your stay. We apologize for the difficulties you encountered while you were here. Even more distressing is the fact that we were unable to resolve the problems to your satisfaction. Please be assured that we have shared your feedback with the appropriate departments, and we're working with them in an effort to tackle such situations more diligently in the future. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.