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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor service. No extra blankets were provided on request. Furniture in the room is very old and in need or repairs/replacing. Sink drain wasn’t working, constantly got clogged. General feel of the room is very dirty and outdated. Police was called to premises twice during my 4 day stay...
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Thin comforter, toilet handle broke, got “repaired”, then still didn’t work. Asked for extra towels and pillows, never got them. Disappointing.
Business response:
Thank you for being our guest. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty room ants everywhere Dirty hotel room ants everywhere, missing remote control, slow check in, rude service.
Business response:
Laura, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The first room issued to us was not clean. Beds were unmade and used towels were all over the room. This was two hours after check in time started. Second room had a live cockroach between the mattress and box spring. Front office was easy to work with and issued my refund to hotels.com immediately.
Business response:
Jennifer, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your rooms. Please be assured that we have discussed your feedback with our housekeeping team, and we're taking immediate actions to prevent such incidents from occurring again. We have also asked our pest control provider to service our hotel immediately. On a positive note, we're glad you were pleased with the service provided by our associates. We hope you will give us a chance to redeem ourselves the next tim... read more
Management was very poor. I will never stay here again
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The refrigerator door jammed against the wall and wouldn't openallthe way
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for refrigerator and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.