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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great area, not as expected stay I had stayed at an extended stay before but this one was the worst I have ever stayed at! The handles were gone on the fridge, thr hard wood floors were so dirty it turned my friends socks black the first night. There was someone else's hair in the tub which makes me wonder if they even cleaned the room or even changed the sheets. The cupboards were bare and when we went to get silverware they gave us a box of cheap plastic spoons. The maid never came to replenish our towels the next day. Wis... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence. Sincerely, General Manager
Our company booked this hotel for one of our new employees for training, and she could not stay there even one night as the 2 different rooms the hotel tried giving her were not acceptable. Thankfully, the hotel / hotels.com worked with us to give a refund.
Business response:
Please accept our apologies regarding your unpleasant experience at our hotel. Our number one goal is to ensure each of our guests has a wonderful experience, and we are sorry we fell short this time. Your feedback is very important, and we hope we will have another occasion to provide you with outstanding service should your travels bring you this way in future. Sincerely, General Manager
Screwed I am disabled and asked for a room on the first floor. I booked 45 days ahead of my trip and called and had you call so that I could stay on the first floor but they put me on the second floor with no elevators. Again I am disabled and cannot do stairs well. I stayed only one night because of that. I would like a refund. How can you put a disabled person on the second floor and tell them sorry to bad.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Know what ure getting into...... I've never stayed @ an Extended Stay & wont again. After cleaning the sink myself after just checking in, I asked for replacement towels via Expedia txt, to the front desk. No response. Refrigerator leaked. Garbage piled up day after day by the outdoor staircase I used. The hotel was relatively quiet & is in a lovely locale in Brentwood. Those r 2 positives but not enough to get me back.
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We can't apologize enough for the cleanliness issues you described from your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. I truly hope this unfortunate situation will not prevent you from staying with us again.Sincerely, General Manager
Unprofessional Establishment This was the worst hotel experience I have ever had!! I would like a full refund immediately. We arrived at 3p to check in. My 4 rooms were not ready. Around 4:15pm, I was given 1 room. The remaining 3 rooms were not ready till 5:30pm.We were late to my daughter graduation ceremony because of this. Chuck the front desk clerk had no idea where any of the rooms were located so we drove around the property for 10 mins looking for the rooms. I would never stay here again!!! I WANT MY MONEY REFUNDED
Business response:
We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence.... read more
Rude staff and bug infested! I reserved a room here for my family while they were in town visiting my wife and I. When they arrived, they were told that several guests extended their stays and the room reserved for mat parents is no longer available. The guy at the reception desk was quite rude in handling this information to them and very obviously did not care to do anything to help. After threatening to call corporate and orbitz to file a complaint, he offered a room but said that he couldn't guarantee if it was clean or ... read more
Business response:
Ken, thank you for your candid comments. Please accept our apologies for the less than positive experience you had with our front desk associates and for the issues you encountered in your room. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. I have alerted the Front Desk Manager and shared your concerns so this does not happen again. We sincerely hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincere... read more
Top 5 worst hotels ever Gross... stained sheets. Exposed outlets. Crud everywhere. Two different locations directly across the street from each other. I felt like I was in the Twilight Zone. ....of grossness.
Business response:
Please accept our sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence. Your feedback has been discussed with our housekeeping staff in order to make appropriate adjustments. Thank you for the constructive comments, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Nice facility, but lots of issues. Convenient location to downtown amenities, but had several issues during a 2 night stay. There was no shower curtain so I had to go ask for one. I also found it odd that even though the room had a stove and fridge, there was no silverware, plates or even a coffeemaker in the room. When my shower curtain was brought to me, I asked about a coffeemaker and was told that the associate would be back in 10 minutes with one, but after waiting an hour and a half, I went and bought one. Not great. T... read more
Unexpected issues 1. Checked into an occupied room 2. No similar rooms available 3. Mold in refrigerator/freezer 4. Bath spigot blew off when shower attempted 5. Mgr happily refunded 100% of the payment.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.