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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice area, not so nice rooms. The room's cleanliness was not great and the appliances were badly damaged. Furniture felt and looked old.
Business response:
Abby, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Choose another location. Facility is a dirty dump. Front desk staff is nice.
Business response:
Thank you for being our guest. We apologize for not living up to our usual standards, and we are truly sorry your stay was less than satisfactory. Your feedback is being shared with our team to ensure the issues you reported are not repeated in the future. We encourage you to stay with us again for a much-improved experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Never again! This extended stay has a number of buildings. When we checked in and discovered the top sheet and blanket had a permanent stain, we had to walk back to the lobby to get clean ones, because there was no one available to bring them. When I opened the refrigerator to put my water in, it was dirty. The freezer contained food from a previous quest. The outside of the toilet was dirty; and as if that was not bad enough, when I opened the extra toilet tissue, it looked as it had been dropped in something and it was eve... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the housekeeping issues during your stay. Our management team has been made aware of your concerns, and we will certainly be addressing these issues with our entire cleaning staff. Additionally, we are sorry that you experienced theft to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. We have... read more
One night was enough Two extended stays on opposite side of the street. Had to drive to the other one to see our reservation, The lobby on the other side was hard to find and the attendant had to come out of the office and flag us down after going around the building twice, The Room was adequate but there were no glasses, no ice machine in the building and the breakfast was energy bars but the coffee was good. It was the less expensive stay in the area at $84. I would go back if all other hotels were more expensive because I... read more
Business response:
Thank you for your feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Horrible Very disappointing. Room was dirty, and no appointments. No stopper for the tub, no pots or pans, no silverware, most cable TV stations were snowy, no cafe. Then when there was confusion on my check out, I was charged twice the price without being notified. When trying to discuss it with the clerk at the desk, he was rude and simply told me "read the fine print!" They never even tried to notify me. A card board box would have been a better stay! When I asked about a breakfast location, he pointed me to a plaza up th... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. We are sorry there was a misunderstanding regarding your bill. We do require a temporary hold to be placed on your debit or credit card to cover any incidentals. In the event no incidentals are incurred, the hold will be released back into your account. ... read more
Friendly staff. Good location. Room was dated and felt ‘dirty’ even though it was clean. Updated bed linens and towels would go a long way. It was fine for what a stop over but wouldn’t want to stay more than 1 night.
Business response:
Kelly, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
OK, but needs some attention. Smoke alarm not installed-wires hanging from ceiling. Bath faucet not set in wall. Shower curtain too short and did not stay in tub causing water to run on floor and into the kitchen. Coffee had grounds in it - tried 2 cups. Some garbage flying around parking lot.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.