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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nightmare The hotel was dirty. Appliances looked like they were from the 1970’s, everything was very torn down. It was disgusting. Shame for that disgusting hotel to be in such a nice area. Doesn’t fit in.
Business response:
Please accept our apologies for not meeting your expectations with regard to our facilities and amenities and for the cleanliness issues you encountered. Your feedback has been shared with the respective teams, and we will use it as a training tool to improve our overall guest experience. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Understaffed. No one at front desk. Room not ready on time.
Business response:
Diane, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Not recommended Hotel location is good, easy highway access and plenty of shopping. But our room was in terrible condition - the air conditioner leaked, and the carpet under it was soaked and moldy. Wall outlet near the kitchen table didn't work, so no light over the eating area. Dresser drawer was busted and would not pull out, and the bathroom door had several large holes kicked in it. Will not stay here again, too many better options in the area.
Business response:
Brian, thank you for your candid feedback. Although you liked our location, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us another... read more
Noisy smelly place ! People talking in front of your room in the middle of the night. Disgusting smell from overflowing trash barrels when you go downstairs. Room was never taken care of !
Business response:
We want to thank you for staying at our hotel and for taking the time to post your review. We sincerely apologize for the noise and housekeeping issues you experienced. On rare occasions we have guests who do not adhere to the property rules, resulting in annoyance for all thosein the immediate vicinity.We are terribly sorry you had an uncomfortable night. I will also share your concerns with regard to cleanliness with the team for immediate review and action. We hope you will give us a chance to serve you better in the futu... read more
WOW how bad can things get !! Dirty, smelly ,moldy, bad attitude by most staff except Olu night clerk. Could not and would not recommend this place.
Business response:
James, thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Disappointing! Was given a room and turned on heater and the heater smoked and turned on smoke alarm and it kept beeping. There were ants and ask for service and it was incomplete! Finally ask for another room and that room the kitchen sink drain was not working water took all night to drain! Two weeks before we stayed at the one across the street. When I went down to get Breakfast stuff at 8 am----- No food -- No one on desk. As I was about to leave lobby someone came on duty and quickly put out muffins but no coffee or any... read more
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We apologize you did not have a better experience, and we are certain your next visit will be absolutely wonde... read more
Night Mare It was horrible; mold was on refrigerator causing my asthma to give me problems. Linen was not clean.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
needs to be updated. The area was great but our room was awful ! The sink was stopped up with mold and smelled awful. We originally booked for a queen room ended up in the wrong room ! I had called the front desk to see if we could change rooms and they basically acted like I wasn't supposed to be in my room. My name was no where to be found on the booking for the room I was in. So she asked me to walk all the way to the main building to bring up my verification. Horrible experience overall
Business response:
Emily, thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We sincerely hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
The fridge had leftover trash from previous guests, the toilet would not flush and ran the entire night (loudly) and the shower did not train. The continental breakfast was granola bars and muffins.
Business response:
it is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. We wish you would have reached out regarding your concerns while you were onsite so we could help. We hope you will stay with us again and please, let us know if we can do anything while you are our guest to ensure your complete satisfaction. General Manager
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.