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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would avoid - spend more money elsewhere. I have really never been one to complain. This was a very last minute booking for a business trip (was coming in a day earlier than expected). Was getting in relatively later in the evening, so didn't want to spend a lot. I should have. Even at $160 or so per night, this was one of the dirtiest rooms I have ever been in. Literal filth splattered all over the refrigerator in the room, so obviously the room is not really cleaned. Walls were marked up. I didn't notice most of these th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
It was pretty bad. It wasn't the worst hotel I've stayed in, but it was pretty bad. So much of it is just old. This is an "Extended Stay". So people stay in these rooms longer than just passing through. And I think that plays a part in this place not being taken care of. The rooms are not cleaned and stocked everyday. I had to take my old towels down to the lobby, in order to get new ones. The paint is bubbling in the bathroom. The fan was not working in the bathroom. And since the fan wasn't working, that didn't help when h... read more
Business response:
Scotty, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Way overpriced and not a great experienc. This place was way too expensive and the comforts of home were not here in the room. The bed was horrible, the chair even more so. The ac would only work intermittently and I accidentally left my pillow in the room,( which was a very expensive one) and the management could care less. Oh the reason I left it in the room was because we got woke up by fire alarms blaring and 4:30am.
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
it wants to be a nice place but isn't we were on the 3rd floor, no elevator. moved our belongings and groceries in, realize no microwave. go to office to get dishes and ask for microwave. staff put a lot of effort into getting us a microwave. I commend them for that. dish package was lacking a lot as they were out. requested hairdryer, they were out. go back to room, realize the smoke detector is ripped out of ceiling and toilet paper filling hole. try calling office, phone doesn't work. room smells like old smoke. food spat... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been notified of your concerns, and we will certainly be addressing the cleanliness issues with our housekeeping supervisor, as well as our entire cleaning staff. Additionally, we apologize for the maintenance issue you described. It is always our goal to have everything functioning properly once we are made aware of an issue, so we appreciate you letting us know. Thank you again for your f... read more
Dissapointing I was unaware that cleaning service would not be included with the room. It cost extra! My aunt had a room that smelled like fish and nothing made it better. Our room had no telephone or clothes hangers. The staff was very nice and tried to help, but I felt like they didn't have the resources needed to do their job. I would not stay again. We had to fly last minute for a funeral, which was very expensive. So we "cheaped" out on the hotel. Lesson learned. I wouldn't even say it was a good value because I've stay... read more
Business response:
Christine, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Should've been half the price given the squalor Dated, dirty, and mini granola bars are not breakfast
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Julie, we appreciate you evaluating your stay, and we are sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Overall it was disappointing. Pillows were terrible. Parking lot was creepy. I booked two rooms because of my family traveling with us and they put us in different building on oppositw ends of the hotel.
Business response:
Melinda, please accept our apologies that our hotel did not live up to your expectations. Rest assured Steps have been taken within the respective departments to ensure a better experience moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Bring your own towels This hotel only offers housekeeping if you stay 7 nights. If you stay less, you have to pay for housekeeping. We just wanted clean towels and were told they were out!
Business response:
Please accept our apologies for the issues you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the management and staff, and we will take the appropriate steps so that our future guests have a better experience. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.