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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We didn't get the room we expected, We expected a suite to sleep 3, but didn't get it. I don't know if it was Expedia's booking or if it was the fault of the hotel. The floor was dirty, but you couldn't tell because of the color of the flooring. When I took my shower the bottom of my feet were black. For the most part the staff was friendly, but most didn't speak fluent English so it was hard to communicate with them.
Business response:
Brenda, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel M... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
This hotel is in bad shape and in a rough part of town
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
The room smelled like someone had cooked fish in it previously. Front desk didn't give any indication where the room was (there were 2 buildings). Cable had about 12 channels total. Wouldn't ever consider staying in one of these hotels again.
Business response:
Brett, thanks for choosing us. We offer our sincere apologies for the odor issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Uncomfortable I stayed at the Extended Stay in Brentwood, TN. This was by far the WORST hotel I have ever stayed at, and I've stayed at places for under $50. Not only did I try to call the front office four different times to ask for the wifi, but they never answered and I had to use my own personal hotspot. The bed was so uncomfortable that my back is still killing me, the sheet were paper thin and rough, the soap was dry and harsh and when we turned on the stove it emitted a very strong smell that made me light-headed and ... read more
Business response:
Olive, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I booked a room got there the staff said they were sold out & said they tried to reach me on top of this took my money said I was a no show
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Onverzorgd en geluidsoverlast. Hotel is moeilijk te vinden. Ligt vlakbij een wegennetwerk. Omgeving van hotel is vies en onverzorgd. Veel geluidsoverlast van pratende rokende mensen en ronkende auto,s. Kamer was niet goed schoongemaakt.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Housekeeping sucks First room had sheets with dried snot/boogers plus four areas of actual dirt, table had filthy chairs...2nd room, sheets appeared clean, but trash was in both cans and used soap and shampoo was in bath tub/shower.
Business response:
Carrie, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Welcome to the Bates Motel Dirty, old, no elevator and 3 floors. Breakfast is a joke, one pillow for 2 of us. Front desk clerk said there were no more pillows available. Very trashy place. We booked 4 nights and checked out after the first night!
Business response:
Scott, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.