Extended Stay America - Nashville - Brentwood - South

countee 

on Expedia

8 years ago

Know what ure getting into...... I've never stayed @ an Extended Stay & wont again. After cleaning the sink myself after just checking in, I asked for replacement towels via Expedia txt, to the front desk. No response. Refrigerator leaked. Garbage piled up day after day by the outdoor staircase I used. The hotel was relatively quiet & is in a lovely locale in Brentwood. Those r 2 positives but not enough to get me back. 

Anonymous 

on Expedia

8 years ago

Unprofessional Establishment This was the worst hotel experience I have ever had!! I would like a full refund immediately. We arrived at 3p to check in. My 4 rooms were not ready. Around 4:15pm, I was given 1 room. The remaining 3 rooms were not ready till 5:30pm.We were late to my daughter graduation ceremony because of this. Chuck the front desk clerk had no idea where any of the rooms were located so we drove around the property for 10 mins looking for the rooms. I would never stay here again!!! I WANT MY MONEY REFUNDED 

Ken 

on Expedia

8 years ago

Rude staff and bug infested! I reserved a room here for my family while they were in town visiting my wife and I. When they arrived, they were told that several guests extended their stays and the room reserved for mat parents is no longer available. The guy at the reception desk was quite rude in handling this information to them and very obviously did not care to do anything to help. After threatening to call corporate and orbitz to file a complaint, he offered a room but said that he couldn't guarantee if it was clean or ... read more

Anonymous 

on Expedia

8 years ago

Top 5 worst hotels ever Gross... stained sheets. Exposed outlets. Crud everywhere. Two different locations directly across the street from each other. I felt like I was in the Twilight Zone. ....of grossness. 

Disappointed 

on Expedia

8 years ago

Nice facility, but lots of issues. Convenient location to downtown amenities, but had several issues during a 2 night stay. There was no shower curtain so I had to go ask for one. I also found it odd that even though the room had a stove and fridge, there was no silverware, plates or even a coffeemaker in the room. When my shower curtain was brought to me, I asked about a coffeemaker and was told that the associate would be back in 10 minutes with one, but after waiting an hour and a half, I went and bought one. Not great. T... read more

Anonymous 

on Expedia

8 years ago

Unexpected issues 1. Checked into an occupied room 2. No similar rooms available 3. Mold in refrigerator/freezer 4. Bath spigot blew off when shower attempted 5. Mgr happily refunded 100% of the payment. 

unsatisfied 

on Expedia

8 years ago

Clogged Drain The bath tub would not drain while taking a shower 

Anonymous 

on Expedia

8 years ago

금연룸에 담배냄새가 진하고 냉장고의 표면 곰팡이가 가득하고 .... 결국 방을 바꿔달라고 해서 숙박을 했는데.... 

Anonymous 

on Expedia

8 years ago

Booked and paid for the room in advance and when we arrived to check in we were told there was no room available for us! They were able to give us two rooms with two twin beds for my family of 4, and since we only needed a place to sleep we took it. The place is very outdated and we definately were not comfortable. It was the shortest night we ever spent in a hotel!! The staff was very nice and helpful.