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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Trash Don't waste your time they don't even have a manager
Business response:
Thank you for bringing your experience to our attention. I am sorry to hear that your stay was not the best at our hotel. In response to your feedback, we are currently coaching our staff on providing better service and quality for guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Don't expect too much! I checked in and the guy hardly greeted me. When I got to the room I actually needed to make a call from a land line, but the phone was broken. I also discovered there were no large bath towels in the room. I walked back to the office and got a new phone and towels. In the morning the breakfast was disappointing. Muffins, oatmeal and coffee. I asked for a set of dishes to use in our room. The attendant scrambled around to find some, but said he was out of spoons. When I took a shower the bathroom fan d... read more
Guy at the front counter came across as "this is my first day"
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our service at the front desk failed to meet your expectations. To prevent this from happening again, my team is coaching the front desk to perform at at a higher level. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Terrified and Shaken OK until the desk clerk - Chuck - unlocked and came into my room around 9:00 p.m. with a story that we had complained of a smoky smell. My room was dark because my granddaughter was asleep so I'm thinking he had other intentions . . . . robbery, perhaps? IF there was a problem, he should have called my room or knocked on my door. I am filing a complaint with Extended Stay and with Brentwood police. I am still very shaken by a man bursting into my room.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the entry during room inspections. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Do not stay!!!!! Upon checking in was told they didn't have the room I reserved. The bathroom was dirty - the toilet had not been cleaned. The towels were stained and the room smelled musty. Do not stay here.
Business response:
I appreciate you bringing your experience to our attention. It is disappointing to read that your stay was not enjoyable at our hotel. Please accept our apologies for these issues. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
no coffee in room, assigned a room and given a key to a room that was already occupied
Business response:
Thank you for bringing your experience to our attention. We are disappointed to read the issues you experience. Our staff have been addressed on making sure to check room occupation and reservations. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't go there unless you want cheap Dated run down interior. I would never stay stay there again. Almost checked after seeing room, but went ahead and stayed. Bad decision.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations during your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Messy and poor service. The guy at the front desk didn't care at all and only gave us one key for the room. When I arrived to my hotel the room didn't have any towels for a shower. I went downstairs to ask for towels and he said there were none available and he would bring some in 30 minutes. They never came. I ended up losing the one key they gave me and when I got back to the lobby that night, nobody was there, and nobody would answer the phone. I had to call the service reps at some other location who also could not get a... read more
Business response:
Thank you for bringing your experience to our attention. I can assure you that I have met with our staff with areas of opportunity to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Room was not clean upon checkin, ended up moving rooms 3x. Rooms were unkept and old; facilities were not clean. Would not recommend.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.