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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needs work Not good remote didnt work...lights didnt work mosquitoes in the shower
Business response:
Cherel, we are sorry for not living up to your expectations and regret the inconvenience it caused. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis, and we are already working to address the problems you mentioned. Please consider giving our hotel another chance, so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
THIS WAS NOT GOOD EXPERIENCE. THERE WAS ONE SOAP, 2 TOWELS TO SHARE FOR 2 PEOPLE, NO GLASS FOR A WATER, NO COFFEE MACHINE IN THE ROOM. THE LINENS AND TOWELS WERE CLEANED AND THE SMELL OF CLORAX DETERGENT WAS NAUSEATING. THE LAY UP OF THE PLACE LIKE A CHEAP MOTEL. BASIC INTERNET AND YOU WILL NEED TO PAY FOR UPGRADE.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
1 night stay There were black hairs in the sink. The room smelled like smoke and there was very little food on the breakfast bar.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Pretty yucky. I am not a picky traveler....not at all, but this hotel was awful. Never again.
Business response:
Stacy, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
They checked me into a room that already had someone in it, the room the put me In next the sheets weren’t changed and you can tell someone smoked in it
Business response:
Cole, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The room was outdated and not very clean. They have a kitchen but they don’t provide you any utensils or cups. The breakfast is a joke it’s just a coffee maker in a tiny waiting room.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience it caused. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan a... read more
Do not stay! Staff was disorganized & ant(s) were in my room 222, which I notified the front desk & contacted hotels.com
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our housekeeping staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
We checked in but did not stay due to conditions of the room. Smoke smell was overwhelming and windows were open when we walked in as if they were airing it out. Garbage all around outside and dirty. Wasted money because we had to find another place to stay after we checked in and they said since we used Expedia, we could not get money back. Won’t use Expedia to reserve hotel room again, either.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Scott, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.