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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay somewhere else My stay was not good at all. There was a very strong smell of marijuana in the lobby when I checked in, the receptionist stated that someone from the day shift smokes in the back a lot. When I opened the door to my room, the bed was unmade and the room was filthy. Garbage was lined up in bags under the steps. I could tell that someone had tried to pry windows open. This is an excellent suburb in Nashville. I noticed their score on the inspection was a 99/100. I honestly don't see how that was possible.
Worst hotel EVER!!
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed that we were unable to meet your needs and expectations in the accommodations provided. Please accept my apology. As this hotel’s manager, I can assure you that I have addressed your concerns with the staff and have taken the appropriate steps to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. We would love to have another chance to pr... read more
Not A Fun Experience Room was old and not very comfortable. Furniture was falling apart. No hairdryer, wi-fi was at about dialup speed. I prepaid a room with double bed and got a king so I had to share with my cousin.
Business response:
Thank you for taking the time to write a review of your stay. I was disheartened to read that you were disappointed with your stay and did not have an enjoyable experience. We truly apologize for the condition of the furniture you described and that we were unable to accommodate you with the two beds you requested. Again, please accept our apologies for your experience. I discussed your comments with the team, and we are taking necessary steps to resolve issues to proactively try and accommodate our guests requests and ensur... read more
Bad Smelling Room When I walked into the room, I absolutely smelled terrible. The heater was running, so I thought maybe that was the problem. I ran the air conditioner for several hours and the smell never subsided. I stay in the area at least once a week, and I will never stay there again.
Business response:
Thank you for taking the time to write a review of your stay. I was disheartened to read that we were unable to resolve the odor issue you experienced. Please accept our apologies. I discussed your comments with the team, and we are taking necessary steps to resolve issues such as this in a timely manner and if necessary find alternate accommodations to ensure your comfort. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the f... read more
It was disappointed all around. This hotel is for construction workers that stay there for a long period of time. Definately for men. There was nothing appealing for a woman.
Do not stay here The room was dirty. The wall light had visible grime with hand and finger prints smeared across the metal plate with the switch. The remote was so dirty with hair and bits of debris I covered it with the plastic cover from one of the plastic cups. The shower would not drain. When I came back to the room that evening I had to fix the shower myself. The room had not been cleaned or bed made. The light did not work at the dinette table. The blanket on the bed was hard and crunchy feeling. I pulled all of the co... read more
Butt infested room the room was clean until we were getting ready for bed and found bugs crawling everywhere
nice neighborhood, dirty hotel. Brentwood is a classy neighborhood, the hotel is a misfit . The place is very dirty and garbage everywhere. They advertise a continental breakfast, it's not. They offered packets of oatmeal or grits, with horrible coffee in the lobby which was smaller than 8x10. Wish I would have read the reviews prior to booking. I shouldn't have assumed a nice hotel just because of the area.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.