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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Reduce my stay please. The staff is under trained. I had put in a request for a cot in advance and didn't have one upon checking in. I called the front desk and the only girl on staff said "I don't know where to get those [...] we have extra blankets" suggesting I sleep on the floor. The rooms smelled like mold, there were people smoking pot right outside my room, cigarette butts everywhere (my dog almost ate a few..) and the trash hadn't been picked up in 5 days, it just sat by the stairs. Never coming back.
Cheap,dingy-looking room
Smelly Rooms I did not end up staying at this hotel because of how the room smellled. The first one smelled so strongly if cleaner that my allergies were out of control. The second room smelled like my son's gym bag.
worst hotel ever!!!!!!!! this hotel was nasty! the smell would knock you down when you walked into the room. we could not stay there. we left and found a great Hilton across the street. we will never book with expedia again.and we will tell every one to stay away from extended stay America hotels.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Read before reserving This was a very disappointing stay. We were under the impression that the hotel was renovated however only part of the hotel was renovated. We had 3 rooms one was updated but the lighting fixture fell and broke when the door was closed. Another one of the guys found a piece of a weave tucked into his covers as well as the microwave was missing pieces. The third was not great either. I had planned on renting for an extended period and was using this trip as a double check for comfort of my guys and I am ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Unpleasant stay It was not the same as advertise online
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Well the pictures look better than the actual hotel. Me and my best friend went there for a vacation and I wanted to take a shower, the towels were stained, the shower was kind of filthy, and there were bugs crawling all over it. The location of it is very convenient and very nice. The front desk was friendly. But unfortunately it's not the best hotel. Wished we picked a better one. But the view is awesome.
Business response:
Thank you very much for sharing your experience with us. I appreciate your comments regarding our staff and location; however, I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be using your comments as a training tool to coach our staff on our cleaning and room inspection procedures. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.