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Extended Stay America - Nashville - Brentwood - South

2.7
  • Hotels
  • Brentwood, TN

About this business

HospitalityHotels

Location details

9020 Church St. E., Brentwood, TN, 37027, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.71,927 reviews
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Sandy's profile image
Sandy 
9 years ago

Hotel room very disappointing. Room smelled badly. No utensils to cook with. Room not cleaned during our 2-day stay. Had to go to office to get clean towels. Phone did not work--- had to frequently go to Registration desk to handle matters. I don't plan on staying at this one again. The staff were ok. 

David's profile image
David 
9 years ago

Short or extended, NEVER stay there again. I requested a 1st floor 3 weeks in advance but was given 2nd floor, filthy outdoor stairway, (powerwash it). We were charged $25. per day for dogs plus tax ? A/C worked well, do not park car under the pine trees, tar is really hard to get off. 

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Meredith 
9 years ago

Bad beds It had the worst bed and pillows I've ever slept on in my entire life. It also had no elevator. 

Rick's profile image
Rick 
9 years ago

Never again Just because this hotel was low budget, it shouldn't compromise quality. Room was not insulated well so you hear constant cars from nearby freeway. Day 1 I reported that most outlets were worn out and needed to be replaced as power cords would not stay in outlet. Person at front desk said they know and would take care of it. Nothing done entire time. Above fridge was dirty and dusty. Had not been cleaned. Few mornings there was hardly any hot water. It was warm to cool. Light switch for light by table was broke s... read more

Grant's profile image
Grant 
9 years ago

Ugh Not impressed. Room smelled love me smoke and feet. 

Anonymous's profile image
Anonymous 
9 years ago

Cheap The maids never came and cleaned our room. So we didn't have any towels the next day. Room had a funny smell 

meera's profile image
meera 
9 years ago

Outdated and dirty The only good thing about this hotel is the lady at the front desk was nice. The room was dirty: bugs, stained sheets, mud stained counters, nasty fridge, hair all over the shower, blood on bathroom floor, etc. the carpet felt like it hadn't been vacuumed. Flat pillows. The so called free breakfast is cheap coffee and little Debbie's snacks. Trash all over the campus and shady people wandering around. Wouldn't recommend to anyone. Spend the extra obey and stay somewhere nicer and cleaner. 

Anna's profile image
Anna 
10 years ago

You get what you pay for I got this hotel because it was the cheapest I found find and it was only me staying, so I figured it was fine for one night. The room did smell pretty bad: it smelled like the combination of old cigarettes and air freshener. I think it gave me a headache. And the breakfast is a joke: coffee, wrapped muffins and some apples. Oh and I saw some granola bars. But, as a I said, I only pay $80 for a night so I can't complain that much. 

Business response:

Thank you for the feedback about your stay at our hotel. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

Anonymous's profile image
Anonymous 
10 years ago

Druggy Central People smoking lord knows what right outside my room, request for a cot was not met after staff member "put notes on my reservation" (which I called for in advance) and staff seemed unaware of anything. Unhelpful and lifeless staff. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Additionally, I will be using your comments as a training tool to coach our staff to make sure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful fo... read more

Frequently asked questions about Extended Stay America - Nashville - Brentwood - South

How is Extended Stay America - Nashville - Brentwood - South rated?

Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews. 

When is Extended Stay America - Nashville - Brentwood - South open?

Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.