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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Front desk lady was super nice! Bldg was dated, dirty, and worn out!! Room had cockroaches and stink bugs in it!
Business response:
Dear Charles, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for mentioning our front desk staff. We hope to welcome you soon for a flawless stay.Sincerely,Hotel Management
no glasses,dishes, bed spread stained floor dirty no ice, worst place i have ever stayed in
Business response:
Dear Daniel, We appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Also, we have noted your cleanliness concern. We have sh... read more
Flooded inside
Business response:
Dear William, thank you for choosing our hotel and sharing your experience. We are sorry for this unfortunate incident, and we apologize for any inconvenience you may have experienced while here with us. We have shared your feedback with our maintenance team; they have already worked on it. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Thank you!Sincerely,Hotel Management
Just locay
Business response:
Dear Sam, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Nast Room Room was dirty, first that hits you when you walk in was the smell. Bathroom sink was backed up with standing water, dirt rubs or some variation of smeared on the bed cover/sheets. The fridge was nasty and microwave just needs to be replaced.. you can see pics ive added and see for yourself. Could not get another room, front dest said they were fully booked. Manager next day advised they would refund my 2nd night which im still waiting via pending process. Still was charged for the first night which i did stay due ... read more
Worst Extended stay ever been to. Grounds - stairs walkways dirty - cigarette butts everywhere. Kitchen had ZERO things to cook or eat with. WHAT'S the point of having it? Would not recommend
Business response:
Dear Andrea, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. ... read more
Disappointing I was expecting a nice hotel, with breakfast and an elevator to use if you get a room on a higher level than ground level. Well, I find the breakfast is nothing more than coffee and muffins or snack bars. Then I was given a room on the third floor and was told that we were in the building across from the lobby. I go to the building where I was told and found there was no elevator. It was just my daughter, her baby and myself. We had to carry the baby and a 49 pound suite case up three flights of stairs. We get ... read more
Business response:
Dear Tina, thank you for staying with us. We are sorry for not meeting your expectations and for the inconveniences you encountered. Your feedback about the breakfast choices is shared with our Brand Leaders to help make any future selection changes. Also, we understand the frustration and inconvenience caused due to the lack of elevator service. We will be happy to provide you with a first-floor room when making your reservation in the future, depending upon the availability. Thank you once more for your valuable comments; ... read more
Very unsafe and unkept property. Sleazy and grimy. I would highly advise against staying here if you believe in safety and not being surrounded by scary-looking men. The staffing is subpar, the people who stay here are scary… there isn’t enough space for the poor things I can report about this sorry location. I left and stayed somewhere else. I wouldn’t even let a dog stay here. Be wise and choose somewhere else!!!!
Business response:
Dear Breanna, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.