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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Water stuck in bath tub and sink Carpet didn’t clean properly and had bad smell
Business response:
Kamalpreet, thank you for choosing our hotel and being our guest. We apologize for the maintenance and cleanliness issues you faced with the room assigned to you. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our accommodation going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful for your patienc... read more
Gross. Terrible. The sink in the bathroom was leaking. There was a massive puddle in the bathroom when we got in there. The room has multiple spider webs and spiders in them. The room smelled like smoke. There were a ton of bugs right outside the room and when you open the door they all fly in the room. Multiple outlets in the room didn't work.
Business response:
Nathan, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Mold at room upon arrival. Checked in to a different room.
Business response:
Joaquin, thank you for choosing our hotel and being our guest. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Do not book with this hotel We arrived for late checkin, the room was just like the last guest left it. Bed not made nothing cleaned. We went back to front desk and was told there wasn’t another room. Another couple were there complaining their bathroom had not been cleaned and was filthy. They also tried to charge us twice. We left and drove around trying to find accommodations.
Business response:
Jackie, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying ... read more
I paid for the room. They said there were no rooms and would not check me in. This is terrible. I got a message saying that it would be looked into in 72 hours. Nothing about refunding my credit card. This is ridiculous
Business response:
Jonathan, thank you for posting your concerns online. We are sorry to read the inconvenience you had upon arrival and that we were unable to accommodate you this time. We regret any frustrations or inconvenience you experienced. We appreciate you bringing this to our attention, and we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you w... read more
Dirty
Business response:
Tamara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.