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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away from hotel I would not recommend staying here. Room was on the third floor, hotel has no elevator. Sink stopper was closed shut, wouldn’t open. Wouldn’t drain. Told staff / front desk this my second morning. Wasn’t fixed when I got back to room late. No maid service. Bed was rock hard with see through sheets. Place was the pits.
Business response:
Shannon, thank you for sharing your experience at our hotel. We regret not meeting your expectations and are sorry to read that our beds were not to your comfort. We also apologize for not providing the attentive service we strive to provide every guest Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon! Sincerely, Hotel ... read more
Disappointing It was very disappointing! There was no hot water and the room was dirty and it was as disappointment!
Business response:
Laurie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Shower was broken and sprayed water. Could not use tub. Floor was dirty. Reported issues and no refund or discount given.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Could be better There were no towels in our room, nor was there soap of any kind. We were placed in a queen room instead of the king room we reserved, with no price adjustment given. The room was on the 3rd floor. As seniors, we needed some help up 3 flights of stairs with our luggage, but we were told no help would be available until the next morning. Also, the dumpsters were right below the entry to our room--not a pleasant smell in the 90+ degree heat.
Business response:
Thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
The room was so dirty, I found a slipper under the bed, and some cigarette butts, the bathroom is disgusting there were hair all over the bath tub. me and my husband were given 2 single bed when i asked for a queen or king bed. Came in at 2pm all the way from MD and the front desk did not let is check in early, we had to wait til 3pm before we have given a room. Don’t book this hotel!! Its a waste of money!! So filthy!!
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Booked two rooms with Expedia. Got to hotel around midnight just to find out the hotel said we they had no rooms booked. Try finding two hotel rooms on Friday night in Nashville!! what a Joke will book my own hotel from here on. It’s a nightmare talking to the costumer service from another country. Never again I learned my lesson. Watch out
Business response:
Thank you for taking the time to share your feedback. We apologize for the inconvenience you had as we were unable to accommodate you this time. We regret the frustrations this caused. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
We had to request literally everything and go pick it up from reception - kitchen supplies, a drain stop for the tub, a coffee maker (but they don’t supply coffee), dish soap (but no sponge). No recycling on site so we had to travel with it into town to dispose of it. The usb chargers don’t work unless the lights are on so it kind of defeats the purpose of even having them. The check in process was terrible - I had to wait ten mins for someone to even come to the desk and then the keys didn’t work so I had to go back, and no... read more
Business response:
Thank you for your feedback on your recent stay. I apologize for the miscommunication and confusion but during these current events all our amenities are kept at the Main Office and are offered on a Requested Basis. As to the usb charger not charging unless the lights are on only works for the kitchen table outlet. All the other outlets work without having to have any lights on. I do apologize for these items and will share them with our Team to improve communications and better our Service. Once again thank you for your fee... read more
Sucks This website messed up the reservation. So we had 2 twins and I ordered a queen so we had to figure that out and had to wait 30 minutes for them to switch rooms
Business response:
Zachary, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.