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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From out of town stay Front desk staff was courteous. But room was old and out dated. Bed not comfortable. a lot of noise outside from other guest.there was a dog tied up right outside my room. Doing a lot of Barking. If you're going to have pets in a motel please be considerate of other guests.
Business response:
Thank you for your response and appreciate you staying with us. I do apologize about the dog and noise as we try to keep a quiet environment and encourage pet owners to look after the pet at all times. We all want to thank you for the stay and will share your comments with the staff. Thank you,
Hotel was poorly maintained and not clean. Front desk staff was nice and helpful, which was appreciated.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We will show you a better stay the next time you are in the Nashville/Brentwood area.
Disappointed Had a guaranteed booking, got there, and our room wasn’t available. The clerk told me they had a twin room available (there were four of us). He did call to see what if another room was available across the street, but there was not. He called his manager and got us another twin room, in another building, but not what our guaranteed booking was for. The rooms smelled bad. Our room had trash bags and dirty linen setting around, along with a spray bottle of cleaner. No pillowcases on my pillows. Noisy upstairs gue... read more
Business response:
Thank you for sharing your concerns. We apologize for the predicament you had with your reservation upon check-in and the housekeeping issues in the suite you stayed in. This will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management
Business response:
William, thank you for your visit and we all hope to see you the next time you are in the Nashville/Brentwood area. We all hope to show you a better stay next time. Thank you,
Roaches in Room Place had roaches could not stay!!
Business response:
Claudia, thank you for bringing these issues to our attention. We sincerely apologize for the issue you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for your visit.
Business response:
Kim, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.