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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Emily, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was extremely dirty. Considering our country is in the middle of a viral pandemic, you’d think they would be going above and beyond to clean. The room was filthy! Ants everywhere! Luckily we brought our own disinfectant wipes (because of the coronavirus). So we had to clean the whole room before we could even settle in for the night! We would have left, but it was late and we had already paid for the room online.
Business response:
Thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping team to ensure a better experience going forward. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused to you. We hope you will consider revisiting us in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
What a Hell of a way to Start a Vacation
Business response:
Christopher, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Probably either the worst or second worst hotel I’ve ever stayed in. Instead of the queen bed I requested, my room had two twins. There was a smell from the refrigerator, and exposed insulation on the base of the freezer. Some of the outlets didn’t work right for my charger or it fell out because they weren’t tight. And on the wall next to the outlets was a black semi circle of God knows what that looked like it hadn’t been cleaned in a while. Two of the drawers on the dresser were either broken or off of their rails to the ... read more
Business response:
Thank you for your detailed review. We are extremely sorry for the difficulties you encountered in your room during your stay. We are reviewing these situations you mentioned with our team members to see what went wrong in your instance and how we could have handled them better. Our goal is for every guest to leave with a favorable impression, so we appreciate you bringing this to our attention. Please reconsider visiting us again so we can restore your faith in our hotel and provide you with the hospitality you should alway... read more
The property needs to be updated. Went to 3 rooms 1st room 319 just gross chipped old bath tube and shower not cleaned moved to another room 318 smelled like smoke supposed to be smoke free stayed there the people in 316 smoked in the bathroom and it filled our bathroom and our room just smelled Had to keep door closed cut back smoke. Book a king room paid more and slept in a queen bed wouldn't gives us the difference because it was a 3rd party booking. Was told to call Expedia .Move furniture and found dry cat food on the f... read more
Business response:
Thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice. Your feedback will be shared with the appropriate team to ensure they are more diligent going forward. Also, we apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Moreover, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future gues... read more
Ants
Business response:
Janet, thank you for taking the time to post a review. We sincerely apologize for the ants you encountered. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.