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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not book with this hotel We arrived for late checkin, the room was just like the last guest left it. Bed not made nothing cleaned. We went back to front desk and was told there wasn’t another room. Another couple were there complaining their bathroom had not been cleaned and was filthy. They also tried to charge us twice. We left and drove around trying to find accommodations.
Business response:
Jackie, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying ... read more
I paid for the room. They said there were no rooms and would not check me in. This is terrible. I got a message saying that it would be looked into in 72 hours. Nothing about refunding my credit card. This is ridiculous
Business response:
Jonathan, thank you for posting your concerns online. We are sorry to read the inconvenience you had upon arrival and that we were unable to accommodate you this time. We regret any frustrations or inconvenience you experienced. We appreciate you bringing this to our attention, and we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you w... read more
Dirty
Business response:
Tamara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The property was misrepresented online. The rooms have not been updated, are small, and it feels like management is trying to squeeze the last remaining dollars out of this facility…without putting any money into updates. The entire stay was very disappointing.
Business response:
Kevin, thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Never Again I will never book this location again. Let's start with check in. My room was on the third floor. I asked about availability on the first floor and was informed that there wasn't any, but when I went downstairs looking for the vending machine, there were at least 3 rooms available. Around 2 am the next day I stayed the fire alarm started malfunctioning. It did that for about two hours. The last night I stayed a couple decided they wanted to act a fool out in the parking lot. They argued for about a good hour. The... read more
Business response:
Ashely, thank you for sharing your experience at our hotel. We are sorry for the noise disturbance you encountered and apologize for the cleanliness issues which inconvenienced you. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
We didn’t stay because they were out of rooms.
Business response:
Cynthia, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was filthy. Shower curtain moldy. Really gross. Checked out immediately.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 2,009 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.