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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hotel did not look like one pictured on website. Not clean. Would NEVER stay there!
Business response:
Thank you for your review. We apologize for not living up to your expectations and for the cleanliness issues you encountered. We are working with our housekeeping department so that they are more diligent going forward. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Walked in and was told no rooms available so they aren't me across the rd to the other location. Got across the rd and they had no rooms available so she told me to book a room online at the other location, so i did and went back. The guy complained to me that the other location was lazy and had rooms available she just didnt want to do the work. In the end seemed like he was lazy and didnt want to book the room either. Horrible experience after driving for 9 hrs and just wanting to lay down. Wouldnt recommend to anyone.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
What I did not like was being woken up at 3 am by the fire alarm going off and nothing being wrong. I had stayed at the hotel previously in October and the same thing happened twice then. So either it was an extreme coincidence that it happened again or there is a continuous problem.
Business response:
Aaron, thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. Once again, we offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back to our city. Sincerely, Hotel Manag... read more
Never again My overall impression of this place was very disappointing. The smell was bad, broken furniture, broken toilet seat. I booked two rooms at the beginning of the week at a lower rate but then there was a $20 per night fee added for I don't know what for. So for the rest of the week, I booked with hotels.com and got a confirmed room rate. Also, fire alarms went off all night Friday night through Saturday morning with no fire inside or outside. No refund was offered for the inconvenience.
Business response:
Mark, thank you for your review of your recent stay. We are sorry for your disappointment with the prices. We work hard to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Also, we apologize for the major inconvenience you experienced when the smoke alarms went off. We hope you both will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Would not recommend.
Business response:
Barry, thank you for evaluating your stay. Your feedback indicates that we may have room for improvement in some areas. We hope you will give us a chance to earn your recommendations. Sincerely, Hotel Management
This property needs an update. No elevator, so I had to lug my suitcase up to the second floor. I had to bring in a coffee maker from the lobby because they are no longer left in the rooms, although described as a nonsmoking hotel, I was hit by the heavy odor of cigarette smoke as I entered the room. The plugs didn’t work except in the bathroom so I had to charge my phone in the bathroom. The TV remote needed batteries so I had to manually change channels and turn the set on and off. At least the girl at the desk was nice.
Business response:
Donna, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.