Extended Stay America - Nashville - Brentwood - South

Kristine 

on Expedia

6 years ago

Overall disgusting There was no toilet paper on roll or anywhere in room. There was mold on shower curtain and all vents. The AC was as loud as a truck driving through the room. There were such disgusting stains in the carpet I would not walk barefoot in the room. There was not one single dish or utensil or paper towel or napkin. Nothing that indicated this hotel was intended for lengthy stats. 

Anonymous 

on Expedia

6 years ago

Price was attractive in local market. Location was excellent. Easy parking in nice neighborhood. Clean bedding. Towels appeared clean. Inexperienced, well-meaning person (he was pleasant when bring toilet paper) at front desk, needing to check out problems with a supervisor (unseen).. He at first had the wrong price for the reserved room (I wend to car to bring a copy of my reservation.) No toilet paper, no glass to drink from, no shampoo or lotion, no information on use of blinking phone. Kitchen shelves and equipment with ... read more

Stephen 

on Expedia

6 years ago

Would not recommend. Overall nice area but carpet was very dirty and beds were singles not doubles. 

Anonymous 

on Expedia

6 years ago

Extended Disaster America Arrived at 10pm after driving 12 hours across country. Sent to a room that had another guest in it. Had reserved a room with 2 queens a month ago. Was told none were available. Daughter had to sleep on a roll out. Told we were getting comped. Then revoked told it was an issue for our third party booking group. Condition of hotel was unkempt, dirty and our unit smelled, broken tub and rust covered refrigerator. Talked to corporate and still awaiting a reply 3 days later. Do not stay here! 

Anonymous 

on Expedia

6 years ago

Disappointed The room was un-clean. Nightstand had never been wiped down where some sticky drink had sat there. The bathroom was not clean, the kitchen area did not look clean). This room would be fine for $ 20.00 a night. I did not feel clean, did not feel safe and my room was on the 3rd floor. After arriving at midnight, had to drag my suitcase up 3 flights of stairs (gravel, dirt, bird droppings) and was really grossed out. I checked out the very next morning (was supposed to stay 3 nights). 

Petra 

on Expedia

6 years ago

Worse stay ever & still charged a high rate! My room was beyond filthy. The tub was clogged. I had to buy my own disinfecting and cleaning supplies along with a broom. The 3rd shift reception employee was beyond rude and disrespectful to the point where I was asking for another key card and had to wait 2hrs outside of my room because he refused to help me let alone the late check-in that came in. The gentleman had to sleep in his car until the the next shift came in so could get checked in....this is just a little of everyth... read more

Anonymous 

on Expedia

6 years ago

Asked for a lightbulb to be replaced as it was out no response also had to stay an extra day asked for clean towels as the refrigerator leaked and we used one to stop the leak no response dingy environment 

Anonymous 

on Expedia

6 years ago

I asked for a dofferent room first night people were living in this hotel and making alot of noise!Then someone tried to ooen our door middle of the night!!