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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE!!! When I arrived in the room after a long day of working, the smoke alarm had been pulled partially down from the ceiling and it was chirping (beeping). I attempted to remove the battery but was unable to do so. I pushed a reset button and beeping stopped. I attempted to call the desk but phone in room was dead. At 4 AM the next morning, the beeping began again. I was furious. I reported the issue to the desk in person that morning but when I returned to room following another exhausting day of work, smoke detector... read more
Business response:
Pamela, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
You have been warned I normally do not leave reviews but I needed to warn everyone. This place is one step above a homeless shelter. The number of shopping carts under the stairs made me wonder. If you plan to stay here bring Lysol wipes and toilet paper. First is to wipe the filthy place down and the second is because on check in we had a role of paper with 10 sheets left on it. Even though this was a kitchenette, it did not have any silverware, dishes, pots, coffee maker or anything. We had a sink, fridge, and microwave. T... read more
Business response:
Michael, thank you for staying at our hotel. We are sorry for the issues you encountered at our hotel and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to ensure a better experience going forward. Please note, kitchenware is available at the front desk to ensure cleanliness. In response to your feedback, we will be coaching our staff to ensure we are clearly communicating our services and amenities during guest arrivals. We value your feedback and hope you will reconsider staying... read more
you have to call to get your room serviced if you're staying more than a week. We had a roof leak in our room and we informed front desk about it, waited an hour for personnel to check it out and no body came. Mirror was written "dirty" on it by another guest which shows they don't clean it.
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered in your room and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns regarding the cleanliness will be shared with the housekeeping team to ensure abetter experience going forward. We value your feedback and hope you will give us another chance to demonstrate the excellent service that shoul... read more
Horrible dirty! Checked out as soon as I got there
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
This place is terrible! Terrible! Bugs in the bathroom, place smelled of pot and smoke in a "smoke free" place, dresser drawers were falling off. We wouldnt walk barefoot or in socks, kept shoes on the entire time .
Business response:
Thank you for being our guest. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Property is old and in need or refurbishment. Exhaust vent in bath did not work and was filthy. Screens on windows were ripped so opening the window was not really an option. Cabinetry in kitchenette was falling apart. Maid service did it’s job, but the actual rooms are dingy and depressing. Bed was OK, rather hard but sheets were clean. Bath amenities were non existent. I had to go to the office to get toilet paper as there was none in the room. The shampoo provided had hair on the cap and was less than 1/4 full (obviously ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.