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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not What Would Expected Stay was not-so-good. If it wasn’t as late as it was, I would have left to another hotel. Some of the lights did not work. The water pressure in the shower was horrible. The smell of the room was horrible - it smelled like smoke. The bed was uncomfortable. It just was not at all what I expected.
Business response:
Thank you for oyur review. We apologize for the issues you had with the water pressure and lights. Your feedback will be shared with our maintenance team for review and action. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bri... read more
I was very disappointed in everything. First took 20 minutes to get someone to check in, place was very dirty around stairwells didn't get maid service at all. I figured staying in that neighborhood place would have been a lot cleaner and nicer.
Business response:
Joe, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience you faced at the time of check-in. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Room was dirty, broken appliances and carpet smelled terrible
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not the greatest
Business response:
Robert, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bree was the only pleasant thing about the hotel. Garbage hadnt been collected and was sitting the steps. The room i reserved was not available. There wasnt an elevator. I neeed one because i was having a medical procedure done and wouldn't have been able to walk up the steps. I was charged for the room even though i left before spending a night thete.
Business response:
Thank you for leaving us a review. We apologize for the inconvenience you had with your reservation at the time of check-in and regret not being able to provide you the room of your choice. Your feedback has been shared with the appropriate team in an effort to avoid such problems moving forward. It was also disappointing to learn about the housekeeping issue, and we have discussed your concern with the associates to be more diligent with their duties. On a positive note, we are glad you liked the service provided by Bree. I... read more
room condition The condition of the room was terrible it was dirty they didn’t change the cover of the bed there was hair on it and stains from the people who were resident in that room before me. the floor full of stains, it was awful, definitely I don’t recommend it at all . When I ask them to give me plates and spoons and forks they gave it to me dirty
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. Our associates work hard to make sure all of our rooms are spotless with everything in working order, and we are sorry we missed this mark. We have shared your feedback with our department heads, and we are tightening procedures to make sure we deliver a superb stay every time. Our front desk is staffed 24/7 to answer questions and resolve problems while you are here. We hope you'll give us ... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.