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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The shower was busted and clearly had been before I got there. It stunk like smoke, and it the walk parking lot to the door was difficult with all the beer cans on the ground
Business response:
Rob, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
No Room, Despite confirmed reservation. They were overbooked by 70 or so rooms, leaving my family (including my 3 year old) stranded for the night. We had made the reservation 10 days earlier.
Not clean
Business response:
Rick, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope to see you again soon for a better experience. Sincerely, Hotel Management
Very dirty!!!!! Drains were full of hair. Carpets tacky to walk on. Walls had hair on them, fungus and what looked like a dry dead cockroach!
Business response:
Thank you for staying with us during your visit recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit.... read more
Awful The room I was checked in to had knats and bugs. The 2nd room they gave me smelled like smoke and I have asthma so I couldn’t stay in that room either. It was dirty around the hotel and really not a good place to stay.
Business response:
Amy, please accept our sincere apology for the difficulties you encountered in both the rooms. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appre... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.