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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nasty nasty room
Filthy The most disgusting hotel I have ever seen, bugs everywhere, syringes under the bed, no smoke detector attached, none of the power was working, and overall unacceptable experience
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Worst hotel ever. Smeilled terrible in room. Slept in my car
Business response:
Thank you for the review. We apologize for the odor you experienced in your suite and regret the inconvenience it caused. We will share your concerns with the housekeeping staff to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They were very rude and did not have my room I reserved almost a year in advance. Would not recommend to anyone.
The place was filthy inside and out ! Was faster to rinse off with a cup in the shower than to use the shower ! Had to tie a towel around the shower pipe so that the water wouldnt spray up and over the curtain onto the floor . Was way past time for a remodel and new or even clean carpet ! Walls and ceilings too thin so had to sleep with ear plugs in .
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback concerning the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, we will make sure our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Room had bugs mold in the freezer and the phone did not work
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Your concern regarding the phone will be shared with the appropriate team so they can make the necessary changes to improve our guest experience. We hope yo... read more
I am travelling alone, and I would have never chosen a site with exterior door entrances to room units. When I arrived, I noticed that the rooms were all exterior facing. The staff member said that the interior room option would have been given to me, but that's mostly for 'people who live here' and she indicated that I would feel safer in the exterior room nearer to the office. Not ideal. I had to ask her to walk me to my room as I was extremely comfortable, especially checking in after dark. The 'nonsmoking' room reeked of... read more
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. We also regret that your non-smoking room had a smoke odor. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a mor... read more
Never again No hot water and they knew it when we arrived. We had to leave and get another hotel this morning so we could shower as it’s 2days no hot water and we were scrambling to get to our son’s graduation on time. Won’t give a refund and apparently you say you won’t either. Will be my last Hotels.com booking and will still fight the charges with Visa. You didn’t provide the product you sold me when you charged me. We could live without the shampoo and iron but I think anyone would agree no hot water is extreme.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.