This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice place great rooms and service!
Pretty Good Spot The room was a nice size with a small kitchen and a refridgerator. It was clean and the service was pretty good. If you're looking for a 5-star hotel this is not it. However, if you need somewhere nice, decent, clean and smoker friendly, this is the place for you. Very close to the mall if you want to shop!! lots of resturants with less than 2 miles of hotel.
Great Deal For a couple travelling for 1st trip with infant, having a kitchen was fabulous. The price was great for the weekend of Jazz Fest, which was close by. Getting around was easy and not far from downtown. Easy access to HWY and groceries etc.
Trash Hotel. Needs to be closed! Very nasty, roaches everywhere, wasn’t clean in the lobby, the hallways or the rooms! Looks like it is not taken care of at all! Floors were so dirty looked like it hasn’t been mopped in years .
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything other than an exceptional experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
I am not recommending. Old and dirty bilding,no comfortable
Business response:
Dear Guest, We sincerely regret that your stay did not meet your expectations and understand your concerns regarding the condition and comfort of the accommodations. Your observations are important, and we will ensure they are shared with the appropriate team to consider for future improvements. We appreciate your honesty and are sorry your experience was not enjoyable. We hope you might consider giving us another opportunity in the future, allowing us the chance to provide a more pleasant and comfortable visit that better r... read more
Beds horrible sleep for the weekend, Sharron VERY RUDE, full size beds for adult travelers is pretty insane! Having to roll my luggage and hold that heavy door was quite disturbing. The need an upgrade BADLY! Sharron said she wasn’t cleaning our room or giving us towels
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet expectations and that several aspects of your visit caused frustration. Ensuring a comfortable and welcoming environment for every guest is very important, and we are disappointed that your experience did not reflect that standard. Your comments regarding accommodations and amenities have been shared with our team for review and improvement. Feedback like yours helps us identify areas where we can enhance guest comfort and satisf... read more
We stayed in Room 227 and the toilet wouldn’t flush all the time. There was water coming up from under the flooring in the bathroom and out into the entrance. We told the staff about it and seemed to not do anything as water kept coming up when the toilet was flushed. We ended up switching rooms after the toilet wouldn’t flush again. There were multiple broke down cars in the parking lot which we have pictures of. There was garbage all over the parking lot. I don’t think we will stay at another one if this is how all of them... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how discouraging it must have been to encounter concerns that led to a room change, as a smooth and comfortable stay is always our goal. While our team strives to respond promptly when matters are reported, we regret that the situation did not feel fully resolved during your visit. Your observations about the exterior areas have also been carefully noted, as first impressions and overall upkeep are important to us. Please know your feedback is ... read more
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelc... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay and regret that your experience did not meet expectations. It’s disappointing to hear about the cleanliness and maintenance issues, as well as the noise and service inconsistencies. While we understand your frustration, please know your feedback helps us identify areas that need immediate attention and improvement. We truly appreciate your kind mention of Rena, and we hope you might consider giving us another chance in the future so we can provi... read more
The first room smelled like smoke although it’s a smoke free facility? The next room smelled like a bad body odor! The telephone was totally broken and the shower was filthy! There were the pots or pans no plates glasses or silverware! When I went to the front desk to enquirer about the lack of cooking supplies, I was told because it was a full house that there wasn’t anything available. The next day I went back to enquirer about the cook supplies again I was given a skillet and two plates two forks and two cups and was told... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry that your stay did not meet expectations and that the initial room conditions and limited kitchen supplies caused inconvenience. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Your comments have been shared with our housekeeping and front desk teams to help ensure improvements are made. We appreciate your patience as our staff provided additional cookwar... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.