This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Already booked an alternate hotel. Completely unsafe. The entire hotel smells like pet urine. You can hear everything through halls. Not safe enough to stay night.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your concerns, and we sincerely apologize that your experience did not meet expectations. Your comments are extremely important as they help us work toward providing a better environment for all our guests. We truly hope you will consider giving us another opportunity in the future to deliver a stay that better reflects our commitment to guest satisfaction. Sincerely, Hotel Management
Staff was very rude And unprofessional… I just left I didn’t even stay
Business response:
Dear Guest,Thank you for bringing this to our attention. We're sorry to hear that your experience did not meet expectations. Respectful and courteous service is something all guests deserve, and it’s disappointing to learn that this was not your impression. Your comments are being taken seriously and shared with the appropriate team to address. We hope you’ll consider giving us another chance in the future to provide the hospitality you should have received.Sincerely,Hotel Management
Dog hair..cold water.. & no washed bedding. The bed & comforters were FULL of dog hair.. i asked for more bedding & they didnt even have any. I figured out on day two that the bath tub water actually does get hot you jus have to let it run a couple minutes. They said there was breakfast there is absolutely NO breakfast just a muffin & cold coffee. I really hate that we had dog hair on everything & we dont even have pets. Not the worst place but we wont be back.
Business response:
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. It’s concerning to hear about the condition of the bedding, the confusion around hot water, and the limited breakfast offering. We understand how frustrating this must have been and truly regret falling short of your expectations. Your feedback is being shared with our team as we work to improve cleanliness standards, communication, and service quality. We strive to provide a welcoming environment for all guests and are committed to ... read more
Didn’t get any housekeeping service my entire 3 day stay only when I needed tissue
Business response:
Dear Natasha, We sincerely apologize for the lack of housekeeping service during your stay. We understand how important it is to have a well-maintained and comfortable room, and we regret any inconvenience this caused. Our housekeeping services are provided based on extended-stay policies, but we recognize the need for better communication and guest support. Your feedback is valuable, and we will work on improving our services to meet guest expectations. We appreciate you bringing this to our attention and hope you will cons... read more
Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. The issues with room cleanliness, customer service, plumbing, and hot water are unacceptable, and we regret that your experience did not meet expectations. We are addressing these concerns with our team to ensure better service and facility maintenance. Guest satisfaction is our priority, and your feedback helps us improve. We truly appreciate your patience and hope you might consider giving us another opportunity for a much-improved stay. Sinc... read more
There was dog hair on the hallway floor when we arrived and it was still there on Monday when we checked out. I mentioned it to the desk attendant and she asked me if I was aware that they allowed pets. I replied yes but that is no reason for nasty hallway. Not to mention the musty smell of the room
Business response:
Dear Timothy,We sincerely apologize for the cleanliness issues you encountered during your stay. While we do welcome pets, maintaining a clean and comfortable environment for all guests is a top priority, and we regret that we fell short. Your feedback is important, and we will be addressing these concerns with our team to ensure improvements. We also regret any discomfort caused by the room’s odor and appreciate you bringing it to our attention. Providing a pleasant stay is our goal, and we truly value your input in helping... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.