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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has... read more
Business response:
Dear Camille,Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our friendly staff and the quiet atmosphere, but we regret to learn that our cleanliness standards fell short of your expectations. Please accept our apologies for any inconvenience you experienced with our housekeeping service. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. We wou... read more
Poor service Our flight was arriving before check-in so I called and asked about an early check in and was told that when we arrived, they would check and see if something was ready. When we arrived, the man at the counter would not check but simply said check in was at 3:00! We came back at 2:46 and he gave the same response!! 14 minutes before the time he could not have cared less.
Business response:
Dear Ron, Thank you for sharing your experience. We sincerely apologize for the service you received regarding your early check-in request. It is disappointing that our team did not meet your expectations during your arrival. Your feedback is invaluable, and we will address this issue with our staff to ensure better communication and service in the future. We hope you will consider staying with us again so we can provide you with the quality experience you deserve.Sincerely,Hotel Management
Roaches! Low talker check in clerk, tiny roaches in the room and guests next door up all night shouting and slamming doors! Not the best hotel stay I’ve ever had by far…..
Business response:
Dear David, Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay, from the noise disturbance to the cleanliness concerns. This is not the standard of service we strive to provide, and your comments will be addressed with our team to prevent future occurrences. We appreciate your patience and hope you will give us another opportunity to provide a better experience. Sincerely,Hotel Management
Locked Out We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and st... read more
Business response:
Dear Michael, Thank you for your feedback regarding your recent stay. We sincerely apologize for the frustrating experience you had with your room access and the cleanliness issues you encountered. This is not the standard we strive for, and we appreciate you bringing these concerns to our attention. Your comments will be addressed with our team to ensure improvements are made. We understand the impact this had on your stay and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Employees were rude
Business response:
Dear Sirarminius, Thank you for your feedback. We sincerely apologize for the rudeness you experienced from our staff. This is not reflective of the service standards we aim to uphold, and we are addressing this issue with our team to ensure it does not happen again. Your comfort and satisfaction are important to us, and we appreciate your input as it helps us improve. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Management
the room was dirty,the stove was rusted. It smelled like food. We stayed the 1st night and changed hotels the next morning.
Business response:
Dear Amy, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the condition of the stove that you encountered. This is not reflective of our usual standards, and we are addressing these concerns with our team to ensure improvements are made. We regret that your experience was not up to expectations and hope to have the opportunity to provide a more satisfactory stay in the future. Sincerely,Hotel Management
Staff was friendly!
Business response:
Dear Mary, Thank you for your feedback. We're delighted to hear that you found our staff friendly! We would appreciate more details about your stay to address the issues appropriately. We look forward to welcoming you back and ensuring an even better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.