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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room
Business response:
Dear Guest, We are glad to hear you found your room clean and the bed comfortable. We appreciate your honest feedback regarding the breakfast and in-room coffee, and we apologize for any inconvenience this may have caused during your stay. Your comments help us improve the experience for our guests. We hope you’ll consider visiting again so we can provide an even more enjoyable and fully stocked stay at Extended Stay America. Sincerely, Hotel Management
They haven't updated this place in decades! The bathroom socket didn't work. The drawer didn't close. There was mold all over the windowsill. It rained and leaked in the room. The remote had no back. The AC blew hot or cold..had to keep switching to get the right temp. Oh and you have to take your own trash out or it's $25 a bag for them to do it! Just go to the one in Kenner.
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing excellent and well-maintained accommodation to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Moreover, we are sorry for your disappointment with the housekeeping services. Kindly know that since we are an extended stay property,... read more
No telephone service, doesn’t provide toilet paper, towels, no trash pickup, kitchenette with no utensils or pots, very limited front desk. Unsafe with obsoletely no customer service.
Business response:
Dear Lee, We are truly sorry to hear about the multiple issues you encountered during your stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Safety and proper customer service are top priorities, and it is concerning that your experience did not reflect these standards. Your comments will help us as we continually improve our amenities ... read more
Lack of coffee creamer. They had flavored...yuck! Dirty rooms. I dropped water when I first walked in, when I dried it up, the towel was grey! Dead roaches in the room. Front desk staff except the Hispanic girl in the morning we're all extremely rude. It rained one right and water poured into our room from the air unit. (We were on a higher floor) Buyer beware. It's cheap for a reason.
Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man
IIt was disturbing to find two dying cockroches on the floor of the room
They have roaches
Business response:
Dear Lisa, We are glad to hear you had a mostly positive stay and appreciate you bringing your concern to our attention. We are genuinely sorry for the unwelcome surprise and understand how unsettling that can be. Your feedback helps us take immediate action, and our team is already addressing the issue. Thank you for choosing Extended Stay America — we hope to welcome you back for a more comfortable visit in the future. Sincerely, Hotel management
The most rundown and disgusting hotel I ever stayed at.
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.