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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We bailed and didn’t stay One of the worst hotels I’ve been to. We didn’t even stay. There was mold and stains on the carpet. We found cockroaches. The other rooms had stains on chairs. Overall very dirty and rundown.
Business response:
Dear Guest,We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we are deeply sorry for the issues you encountered. Your feedback is being taken seriously, and we will address these concerns with our team to ensure improvements are made. We truly appreciate your input and apologize for any inconvenience caused. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
I am a DJ, the elevators were broke, I was staying on the 4th floor. Each Night I had to haul equipment up and down 4 flights of stairs. I do this at least 4 times a year and have always stayed with this hotel but this experience was the worst hotel experience I've ever had. I feel a total reimbursement is in order. I could be reached at 210-232-24266 Joseph Boisley
Business response:
Dear Joseph, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
First of all I want to say the front desk people at check in and check out were kind. As an extended stay hotel, I expected the room to have more things like plates, cups, utensils, cooking tools etc. in the cabinets. Even for 1 night, I was hoping for those items to eat in. I don't think I should have to ask but part of the experience of an "extended stay" hotel. While the flooring, towels, bed, shower and toilet felt fresh, stains on the counters/shelves, dirt underneath the liner of the trash can made me feel I would not ... read more
Business response:
Dear Marla,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how important it is to have the right amenities and a clean room, and we regret that we didn't meet your expectations in these areas. Your concerns about the kitchen items, cleanliness, and the noise from the refrigerator have been shared with our team for immediate attention. We also understand your preference for a higher floor, and we will do our best to accommodate such requests in the fut... read more
HOT WATER UNAVAILABLE This was the worst hotel stay I have ever had. Room #1 had absolutely NO HOT WATER - the room itself had a stale smell to it - the bed was very wobbly, we had no ice at the hotel, the towels also didn’t look clean - so I went to the local Target a purchased some, call and went the the front desk several times no one was there so we couldn’t get a new room until the next day. Finally got someone from the front desk to come to the room she was very unprofessional and on her cell phone the entire time, I w... read more
Business response:
Dear Valencia, Thank you for sharing your experience. We deeply regret the series of issues you encountered during your stay and sincerely apologize for the inconvenience caused. From the lack of hot water to the unavailability of assistance when needed, this does not reflect the service standards we strive to provide. While some challenges may have been situational, the overall experience you described is unacceptable, and we are taking steps to address these concerns, including staff training and ensuring facilities meet e... read more
Shower and basin was just a trickle of water
Business response:
Dear Raymond, We sincerely apologize for the issue you encountered with the water pressure during your stay. We understand how frustrating this can be and appreciate you bringing it to our attention. Please be assured that we take such concerns seriously and will address the matter with our maintenance team to ensure it is resolved. We value your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. Thank you for sharing your experience.Sincerely,Hotel Management
Hotel is pretty run down and wasn’t clean. The room also had a smoke odor.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and comfort are of utmost importance to us, and we regret that your room did not meet the expected standards. Please rest assured that your concerns regarding the smoke odor and condition of the room will be addressed with our team. We are committed to improving our services and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Do not stay unless you enjoy filthy mattresses Got there, charged $100 deposit (Have yet to receive back) check into the room. Go to untuck the sheets & numerous URINE STAINS on the sheets. I go tell front desk & there a lack of concern as if this happens normally. Got to get my refund & was not given an other accommodations other than new sheets & shrugged shoulders.
Business response:
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.