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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ridiculous
Business response:
Dear Keith, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and are committed to addressing any issues to improve our service. If you could provide more details about your concerns, it would help us better understand and resolve them. We appreciate you bringing this to our attention and hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Not comfortable The room smelled
Business response:
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odor you experienced in your room. This is not the standard of cleanliness and comfort we strive to maintain. We are addressing this issue with our housekeeping team to ensure that all rooms meet our high standards. Your satisfaction is very important to us, and we hope to have the opportunity to provide a more pleasant experience for you in the future. Sincerely,Hotel Management
None working air conditioning unit and bad smell in every room
Business response:
Dear Lameka, Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning unit and any unpleasant odors in your room. Our maintenance team has been alerted and is working swiftly to resolve these issues. Please accept our sincere apologies for falling short of expectations during your stay. We value your patronage and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.Sincerely,Hotel Management
I see the property has charged me 100$ but they ask it just as a deposit, can your team assist me with getting my 100$ back It makes no sense to book via Expedia and also pay money at upfront
Business response:
Dear Abdul, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The first room we were assigned had a toilet that did not work. The second room had red stains in the walls that looked unsanitary. When we arrived that night after a day out, there were no parking spots and the person at the front desk told me there was nothing she could do about
Business response:
Dear Chastity, Thank you for reviewing our hotel. We sincerely apologize for the issues you encountered during your recent stay with us. It is disheartening to hear about the maintenance and cleanliness concerns you experienced in your rooms, as well as the difficulty with parking. Please know that we will address these issues with our team to ensure they do not recur. We understand the importance of a comfortable and welcoming environment for our guests and regret that we fell short of meeting your expectations. Your feedba... read more
Horrible roaches bugs spiders smell like dogs etc
Business response:
Dear Jordan, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and pest-free environment is a top priority for us, and we are taking immediate action to address these concerns with our pest control team. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Smelled like cigarette smoke.
Business response:
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cigarette smoke odor in your room. We take cleanliness and guest comfort seriously, and we are investigating this matter with our housekeeping team. Your feedback helps us improve, and we hope to provide you with a better experience during your next visit.Sincerely,Hotel Management
DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.
Business response:
Dear Shannon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.