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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place smells and old.
Business response:
Dear Charlene, Thank you for your feedback. We apologize for any inconvenience caused by the smell and ambiance during your stay. Maintaining a fresh and inviting atmosphere is important to us, and we regret that we fell short of your expectations. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Once checked in, entered the room which was fine, unable to turn tv on. Went down to lobby to ask regarding how to turn on etc. was advised to wait 4 hours for the maintenance tech to be there, for a tv???? Then asked to switch room, was told unable to do so. Darkeisha, front desk associate was patient as she was not trained thoroughly to be left at the front desk overnight. She had to call her manager and customer service several times to issue a refund since I chose not to stay in the hotel since the amenities that were of... read more
Business response:
Dear Stacie, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay. Rest assured, we are actively addressing the issues you mentioned to prevent similar occurrences in the future. We appreciate your patience and understanding. Your feedback regarding the refund process is duly noted, and we will work to streamline it for smoother transactions. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Management
No lounge area, place was filthy
Business response:
DearChristopher, We're sorry to learn that your experience didn't meet expectations. Providing a clean and comfortable environment is our top priority, and we apologize for any cleanliness issues you encountered during your stay. Your feedback is invaluable, and we'll be addressing this with our housekeeping team to ensure improvements are made. While we don't have a traditional lounge area, we hope our other amenities and services meet your needs. Thank you for bringing this to our attention, and we hope to have the opportu... read more
No hot water, very loud party outside my window all night
Business response:
Dear Joseph, We deeply regret the inconvenience you experienced during your stay. Providing a peaceful and comfortable environment is our priority, and we apologize for falling short. We understand the importance of hot water and a restful night's sleep. Please accept our sincerest apologies for the disturbance caused by the noise outside your window. Your feedback is invaluable, and we will address these issues promptly to prevent recurrence. We appreciate your understanding and hope to have the opportunity to restore your ... read more
Don’t waste your hard on $$$$ The price of this low budget hotel is Awful!!!! And going thru 3rd party really makes hotel over budget!!!!!!The so breakfast look like I was at a race trac picking up a snack on the go! Hotel good location horrible hotel!!
Business response:
Dear Gina, Thank you for choosing us for your visit to the city. We're sorry to hear that the pricing and breakfast did not meet your expectations. We strive to provide value for our guests and will review our offerings to ensure they align with our standards. Your feedback is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
The floors were filthy, the bathroom floor was full of hair. You could not get the towels you needed, entry way was filthy, leaves bluing and not cleaned. Night staff was rude, carpet in hallways needed vacuuming very badly. We didn’t finish our stay there, it was to nasty and fit.
Business response:
Dear Preston, We sincerely apologize for the substandard experience you encountered during your recent stay. Your feedback regarding cleanliness and staff conduct is concerning and does not reflect the high standards we strive to maintain. We will address these issues promptly with our housekeeping and front desk teams to ensure such lapses are rectified. Your comfort and satisfaction are of utmost importance to us, and we regret falling short of your expectations. We hope you consider giving us another chance to provide you... read more
Horrible stay So we get to the hotel & the gentlemen was friendly. So then we get to the room they have no ice machines on the property. They have ice trays in the freezer. Horrible Then i was looking for a coffee pot & they have none in the rooms. The only time for coffee is in the morning. So then we went to use the microwave to make popcorn & it was filthy. So i finally seen someone at the front desk told them about it. They went & cleaned it & i noticed the floor had crumbs on it. That happened after they cleaned the mic... read more
Business response:
Dear Danielle, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!S... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.