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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Given occupied room We were given a room that was occupied. We opened the door to find a naked man in it. The front desk gave us a new room. That room had a package in it to replace the sink. I had to kill a roach on the table. The floor felt dirty. It was a really gross experience.
Business response:
Dear Christopher, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No hot water no trash can in the room dog urine smell in the hallways floors dirty stove dirty
Business response:
Dear Natasha, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was n... read more
Business response:
Dear Mason, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the cha... read more
The sheets and towels were dingy. There were two remotes. 1 didn't work and the other work but had tape on it. There waw only coffee anr granola bars for the Gran & Go breakfast. There was a $100 deposit required yet wasn't listed in the fees on Expedia
Business response:
Dear Theresa, Thank you for taking the time to share about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Not Impressed: Will Never Stay There again I wasn't allowed to check-in early without paying an extra fee. I wasn't even allowed to use the bathroom 30 minutes before check-in. One night there was a roach crawling on the wall. Not having automatic doors in the front is dumb when people are carrying luggage. The heavey sping doors beat me up all week and bruised me twice.The breakfast wasn't much more than coffee and a muffin. There was no maid service for 4 days. The TV remote didn't work very well. The parking lot was trash... read more
Business response:
Dear Pat, We sincerely apologize for the inconvenience you faced during your stay. Your feedback is invaluable, and we regret any frustration caused by our policies and the issues with cleanliness, pests, and amenities. Rest assured, we will investigate and address these matters promptly to prevent any recurrence. Your comments about the automatic doors, breakfast, maid service, remote, and parking lot will be shared with the relevant teams for improvements. We appreciate your understanding and hope you consider giving us an... read more
Rooms were quite dirty. Cockroaches in the kitchen and bathroom. Their version of breakfast was granola bars and plain instant oatmeal.
Business response:
Dear Daniel, We sincerely apologize for the cleanliness issues you experienced during your stay. Your feedback is concerning and does not align with the standards we strive to uphold. Our team will thoroughly investigate and address the cleanliness and pest concerns to prevent any recurrence. Regarding breakfast, we appreciate your input and will review our offerings to ensure a more satisfying experience for our guests. We understand your disappointment and sincerely apologize for any inconvenience caused. Your feedback is ... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.