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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not clean and smelled very bad
Business response:
Dear Parvaneh, Thank you for sharing your thoughts with us. We apologize if the cleanliness and odor did not meet your expectations during your stay. Your feedback is valuable, and we appreciate you bringing it to our attention. Please be assured that we take cleanliness seriously and will address the concerns to enhance the overall guest experience. We appreciate your understanding, and if your travels bring you back to the area, we hope to have another opportunity to provide you with a more pleasant stay. Sincerely,Hotel M... read more
Would not recommend
Business response:
Dear Stephanie, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you in improving your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
My room was so dusty. The floors were nasty and he has stains on the covers. I will never pick this hotel again. I made reservations for my son and his girlfriend because my son was visiting in New Orleans. We live in Baton Rouge and he was too tired to drive back home so I treated him to a room that was horrible never again
Business response:
Dear Daphne, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
There was a bad smell in the hall ,no ice on property, nothing to cook in ,no spoons are froks
Business response:
Dear Keith, We are sorry we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second... read more
Hizo la reservación y cuando llegue a hacer el chequeo no había sistema esperé tres horas y no me resolvieron
Business response:
Dear Marvin, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting for hours to be checked in. We will review this incident with our team to determine where we went wrong and to provide a smooth reception every time they book at our hotel. Thank you for bringing this to our attention, and we hope to have the opportunity to give you a better experience in the future.Sincerely,Hotel Management
Room was not worth $100 deposit.. Rooms had bad smell and water wasn’t hot
Business response:
Dear Cantina, Thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We hope you will stay with us the next time you visit the area; we are con... read more
This was one of the dirtiest and worn out hotel we’ve ever stayed in. No ice, hair dryer, or coffee pot. Elevator didn’t go to top floor and that was only floor they would put us on. First room was worst and wouldn’t change us until we insisted on manager. Will never stay at any extended stay hotel again.
Business response:
Dear Katherine, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience and regret not being able to accommodate your request to change rooms. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We hope you give us another oppo... read more
TERRIBLE
Business response:
Dear JORGE, Thank you for sharing your review. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Custimer service eas not good at all.
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.