This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good place to stay
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Do not stay here Roaches everywhere Dirty sheets Ac won’t stay on Sent me to dirty room first
Business response:
Sollecia, please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you experienced in the suites assigned to you. We understand the importance of clean and comfortable accommodations, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We value your business and hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Managemen... read more
House cleaning need to be better! We had a 5 hours trip to get there on Sunday and there was no wash towels in the room. I tried to call front desk and there no answer so went down myself just to find out the office had to find some and bring it to me. The tub look as if it hadn’t been cleaned in a while. Mended to take a picture but I was tired plus we Han a funeral in the morning. Disappointed with my stay.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not in your case. We have shared your comments with the appropriate teams so we can better serve our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
It was roaches in the rooms, no one was at the front desk and the hallway were dirty.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your additional feedback and hope will consider staying with us again. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Roaches everywhere
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated. We regret the inconvenience caused and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Not good!! old hotel, rooms are crowded and smell bad
Business response:
Lance, thank you for sharing your experience with us. We apologize for not meeting your expectations with our hotel. We appreciate your feedback and as it helps us improve our services going forward. We value you as our guest and regret the inconvenience caused. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Business response:
Sonnie, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.