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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room key would not work. Hallway dirty. Could not print my receipt. Charges for WiFi if you want to stream. Very low end. Use only if desperate. Could not park in handicapped spot even though there was car with no handicapped sticker or tag.
Business response:
Dear Charlotte, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
my room wasn’t what I was expecting for that amount of money
Business response:
Regina, thank you for sharing your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your suite was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Initial room was not clean. Room smelled of smoke even though it was a non smoking room. Shoes stuck to the floor and food particles in the sink and floor. Bathtub faucet leaking. TV didn’t work. Staff finally able to move us to another room which was much better.
Business response:
Rebecca, thank you for sharing the specifics of your visit. We are dedicated to providing a comfortable and pleasing atmosphere; therefore, we apologize that this issue compromised your stay. We will follow up with our housekeeping team to ensure we are flawlessly preparing each room for our guests. Furthermore, we are sorry for the maintenance problems you encountered. We have taken note of your concerns, and we will address them accordingly. We are grateful for your patience, and we hope to have another chance to provide y... read more
Unfriendly and dirty The rooms were not very clean overall. The sink had black mold in it. The a/c was constantly turning on and off trying to keep up with the temperature. I had to bring my towels down to the front desk to get new ones. Only reason I stayed here is because I needed a hotel and there were not many options due to the Final Four in town. I would not recommend this property to anyone.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for the service issues you underwent, and we will address them appropriately. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Manageme... read more
This place was the worst place I have ever stayed. Very unprofessional and management should shut it down. They messed up credit card transactions and deposits. Plus the rooms are not clean.
Business response:
Bali, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issue you experienced and take the necessary actions to elevate our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Ho... read more
Checked into room, killed a roach, found 2 more dead, checked 4 more rooms with staff, saw roaches dead and live in all rooms along with sticky dirty floors and filthy carpets and cabinets. Disgusting place. No choice but to stay. Slept in clothes with every light on and all our belongings tied in 30 gallon trash bags and left at dawn.
Business response:
Cheyenne, thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a se... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.