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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs all over
Business response:
Dear Nina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Cleaning lady threw lots of personal stuff in the bin, which i was largely not compensated for, even after 6 months! Hotel however agreed to compensate me for the non food items, but they didn't.
Business response:
MarcVandenBerghe, Thank you for your review. We were sorry to read your comments and would like to start by offering our apologies for the inconvenience caused to you during your stay by our Housekeeping mistake. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so we apologize that we fell short of this. We have shared your issues with the appropriate individuals and will use them to improve going forward as well as look into this issue of yours. We have reached... read more
Bed bugs
Business response:
Dear Alleya, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Don’t do it Should’ve been free
Business response:
Steve, thank you for choosing our hotel for your stay. We were disheartened to read your feedback and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our room was horrible. In our bathroom we had masking tape on the walls trying to keep the paint from peeling. We had bugs underneath the kitchen sink where the trash can was. We also never had house keeping bring us tissues or toilet paper. Not to mention we didn’t have housekeeping clean our room at all. We had four different lamps in our room, some didn’t work because there weren’t any light bulbs in them and the others didn’t work for whatever reason, but the only light we had to use was from the kitchen and bathroom. Ex... read more
Business response:
We are disappointed to read about the cleanliness and maintenance issues you encountered during your stay. We will address these matters with our appropriate members of our team to ensure changes are made immediately to solve these problems. Please know our housekeeping service is conducted on a weekly basis, and we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
I've stayed at extended stay in different places and they were much better than this one. I'm not sure they are staffed properly that someone should always be at the desk. I went to the desk to ask for extra shampoo and a blanket and waited for awhile there was no one in sight I thought the workers just quit and left. Breakfast left many to be desired, coffee should be offered at all times in the lobby. No office with a computer and printer. I would not go there again there are plenty of hotels in the area I will chose a dif... read more
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had at our hotel and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Check in Staff was horrible! Jasmine hung up on us 3 times after we asked to speak with her Supervisor.
Business response:
Thank you for choosing our hotel. We apologize you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk staff to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.