This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator didn’t work I reserved a Queen bed when I got there I got a double. Came back down to ask why I was told nothing she could do first come first serve. The entire experience was horrible
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and for the inconvenience you had due to the elevator. Your feedback will be shared with our front desk staff to make sure we are consistent with our service delivery. Please revisit us so we can make it up to you. Sincerely, Hotel Management
RUN. The place was Hella TRASHY! We booked it, drove there, and left in a Hurry... Never checked in but called and canceled... They said , No problem we won't charge you! They waited a few days they charged us anyway! Never again.
Business response:
Louisa, thank you for your feedback. We are sorry for your disappointment with the charges levied and for any miscommunication in this regard. Since you made a reservation through a third-party channel, we request you to reach out to our front desk so they can review and assist you further. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management
I didn’t stay someone used my card
Business response:
Dannie, we regret your disappointment and would suggest you to reach out to the third-party channel from where the booking is made in case you have any pending queries. Thank you for your feedback. Sincerely, Hotel Management
Terrible experience My room was not properly cleaned, even after I asked the front desk to have housekeeping cons and explained the situation. There was hair in the sink, sticky stuff on the floor, and I had to clean the room myself to feel somewhat comfortable. I was also on the 4th floor and their elevators were broken. It was an overall terrible experience, and I will not be back.
Business response:
Aminah, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Location was good but the elevators were shut down so I had to carry all luggage up and down the stairs. Hotel did not post this before the room was booked.
Business response:
Richard, thank you for posting a review of your recent stay. While we are happy our location worked well for you, we apologize for the inconvenience you had due to the elevator. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Never got to stay, Hotels.com had to send me to a different hotel.. it was a big uncalled for messand terr hotel customer service
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you in the future. Sincerely, Hotel Management
When recir
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Ronnie, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.