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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.
Business response:
Dear Suzanne, Thank you for reviewing our hotel. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into this, and we are grateful for your patience. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you des... read more
The property was clean for the most part but needs to be updated. The tub in our room looked like from the 60’s. It wasn’t even white. The beds are very hard and uncomfortable . Staff is limited. Packs of oatmeal offered for breakfast and coffee so they shouldn’t mention breakfast. That’s no type of breakfast
Business response:
Dear Patsy, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,H... read more
They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.
Business response:
Dear David, Thank you for staying with us and for your valuable remarks. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We understand your disappointment with the breakfast choices failing to meet your expectations. Your feedback is shared with our concerned team for further improvement. Being an extended stay hotel, all our rooms are equipped with a full-size fridge in your rooms with an ice tray for yo... read more
Dirty, kitchen sink and bathroom sink stopped up. Front desk not helpful, not friendly, and can’t answer any of my questions! I would never recommend this hotel or stay there again HORRIBLE experience!!!
Business response:
Dear Lamont, Thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you d... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.