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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ll never stay there EVER again The hotel stated that they had a backup generator but when we checked in there was none. One of our rooms on the 3rd floor was leaking from the ceiling. I paid to be in comfort at a hotel for a storm and there was none. I had 6 rooms totaling 1,700 that I did not have. I could have stayed at my hpuse The hotel was in need of repairs wayyy before the storm. Window seals and walls cracking.
Business response:
Aisha, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns you outlined. We will share your comments with our maintenance team and make sure the concerns you outlined are resolved. Thank you again for your candid feedback. We hope for an opportunity to make this up to you during a future visit to our area. Sincerely, Hotel Management
Hotel nightmares When we arrived Tuesday at the hotel after a 7 hour drive and checked in we found out that they had a plumbing problem and there was no water in the building. We could not even use the toilet. We didn’t find this out until we were in our room. If we had known we could have went somewhere to use the bathroom. It took 3 hours before it was supposed to be fix. Wednesday (the next day) when we returned from the funeral the same thing happened, no water. It took at least 1hour before they got it working again. We... read more
Business response:
Thank you for your review. We apologize for the unexpected water outage during your stay and regret the inconvenience caused. We have also asked our maintenance team to fix the phone in your room. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
I have booked a comfortable queen bed. Once I got to the hotel they gave me a two full bed room. Beds were small and very uncomfortable. Lady at the front desk told me “that’s all I have!” And didnt even try to be nice about it. When I booked my room, I didn’t know I would be paying extra for my dog. I would prefer in the future pay for everything at once and not having surprises extra charges Unfortunately, I wouldn’t choose this hotel again
Business response:
Karla, thank you for taking the time to share your reviews. We are sorry we could not offer you the suite of your choice and that our pet-fee came as a surprise. We also apologize that the associate who attended you at check-in did not deliver the service you had expected. We will utilize your comments to deliver better service. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
No ice machines. Faulty power strip. High price. Amenities: TV and Wifi only.
Business response:
It is disappointing to read that you were unhappy with your stay. We are sorry you found our prices to be expensive and that you were not satisfied with our amenities. Please know each suite has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine. We apologize for the inconvenience, and we hope to seeing you again. Sincerely, Hotel Management
I was given 2 different rooms and they both had roaches in them. The guy at the front desk said we were not the first people to make that complaint but still gave us the room. He did however apologize for the issue and assigned me another room. My last night there i had a phone call from the front desk arounf 8 maybe even 9 say we received a noise complaint. Yes i was playing music but it was by far loud, i was playing it from my phone. As the night went on the only noise i heard was people outside screaming and people upsta... read more
Business response:
Danielle, thank you for sharing the specifics of your stay with us. We are sorry for the disappointing experience you had and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our pest control provider and make sure we prevent such reoccurrences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel ... read more
DO NOT stay at this hotel. I wished I would have read the reviews before I booked this motel not hotel. This stay was HORRIBLE!! We book room for 4 nights.. The first night there were ROACHES in the bathroom and dinette area.. I complain to front desk and asked to cancel my remaining reservation and was told at front desk that I had to call corporate because they were not allowed to give refunds. The room was very small and of course, nasty and smelly. I ended up going to the store and buying cleaning supplies, bug spray, to... read more
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We assure you we will discuss this with our housekeeping and pest control teams to ensure we deliver the well-appointed accommodations we are expected to offer. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Our stay was just one night. But the room is supposed to be non-smoking & it smelled terribly like cigarettes. Also, we didn’t notice our door never closed until we came back from eating out. We attempted to close it from the inside but it just never closed. It was late & we needed to travel back in the early morning, so we just slept a few hours & left.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The room smelled for one and there where Roaches and when I told the lady at the front desk she said I will bring you some spay… I wish o could give this place 0 stars.. I would never stay there again are tell people about it…. For 3 hundred and something dollars they need to do better
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.