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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Electrical short in bathroom/light. Sparks and fire just above head. Cinders fell on my head. We moved rooms and maintenance took care of the problem promptly. Trash in the room behind the end table. Bags of potato chips, snack bags, etc. We were very uncomfortable with the electrical fire and uncleanliness. Immediately checked out. The staff was very kind, helpful, professional.
Business response:
Dear Kelli, Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with u... read more
Business response:
Luke, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known for a future visit. Sincerely, Hotel Management
There is no free breakfast, there is a coffee and got chocolate and granola bar selection. They stated there is no maid service. We had to take down our towels to the front desk for fresh ones. And told we would be charged if we wanted turndown service. I had to purchase Clorox wipes to clean our room. There were tons of roaches in the bathroom as well.
Business response:
Vivian, thank you for being our guest. We regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We are also sorry you were not happy with our housekeeping policy and the fee charged for availing it daily. Please accept our apologies for the cleanliness issue. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. Please consider a... read more
Roach city When first get there amd check in my room the room smelled and i seen a roach in the bathroom so i was like ok one lil roach it happens so i left for rest of the evening to return that night to the room and bout 5 more roachs including one on the bed. Everytime i got up or cut the light on i kept seeing one. Room services dont come to your room to clean or change your towels you have bring your used towels up to the front desk to get more.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
I liked that it was right off the interstate. However there were a number of roaches found in our room crawling around in the kitchen area on the wall and in the bathroom on the sink area.
Business response:
Joshua, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Si... read more
Not great Would not recommend. No Ice machine. Uncomfortable beds. Breakfast was not much of anything. The rooms listed Kitchens but had no silverware or dishes, you had to ask for them. When I asked about the ice told me to fill up ice trays..
Business response:
Richard, thank you for being our guest. We are sorry you found the bed uncomfortable and regret your disappointment with our hotel policies. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
It was ok, but it could of been better. The staff was not really that friendly and I wouldn't recommend this hotel.
Business response:
We cannot apologize enough for the poor service you received from one of our associates during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Thank you for your feedback. Sincerely, Hotel Management
Never Again The location wasn't bad but the service was 1 star. Breakfast was a waste of them setting up. There were waterbugs crawling across the bathroom floor. The smell of people cooking wasn't great. You also had homeless and misplaced individuals there.
Business response:
Tyrone, thank you for being our guest. We apologize for the service issues you faced while you were here. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are also sorry for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We will also make a note of your feedback... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.