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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible! If my money would've been refundable and less than $200, I would NOT HAVE stayed here, I would've left! I have no idea how this hotel has a rating of pleasing. I was checked into to a room that HAD NOT BEEN CLEANED! Then room that I was later checked into had no pillow cases on the pillows (were in the dryer) but while walking back to the room I saw house keeping and she had pillow cases. While talking to her a roach crawled down the wall! There were roaches EVERYWHERE, the floors, walls, counters and tub! The refr... read more
Business response:
Thank you for posting a review of your stay. We apologize for the housekeeping and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to fix the problems you mentioned. We have asked our pest control provider to service our property immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I building smells. Not of smoke but of mildew, sweat, and humidity. The building is old and there is wear and tear everywhere. The bathroom in my room was dirty and so was the fridge. We kept everything in the freezer because the fridge wasn’t cool enough. Plus the door to our room had a crack at the top so there is a slit at the opening around the door panel. It’s just nasty and not worth the price. More like a motel and I was too afraid to get under the covers or use the pillows... let alone take a shower yuck! Never again... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback about the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
1st room was dirty and no sheets on the bed and no pillow case smelled like smoke 2nd room had dirty towels
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the difficulties you faced in your initial room and the cleanliness issues you faced in the other room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
DO NOT STAY HERE!! This is the most disgusting and unfriendly hotel I have ever stayed at. I booked two nights with a friend while passing through New Orleans. Our room had what looked like semen stains on the bed skirt, hair all over the towels and bathroom, and bugs crawling between the towels. It also looked like nobody had dusted or vacuumed in awhile. Since the hotel guarantees a clean room we went down to reception to see if we could get a new room. The receptionist was rude, rolling her eyes at us and made snide remar... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to ensure such incidents are not repeated with our future guests. In regard to the billing issues, please feel free to reach us out at our front desk as they will help you out with it. Please give us a chance to regain your trust and earn your highe... read more
Beware!! Has Bed Bugs!!! The check in attendant was not personable and disheveled in appearance. Property was not very clean. Worst of the worst - Has Bed Bugs and would definitely not recommend!!! Back was bitten several times, large welps and itching and hurts!!! They don’t show up until a day or so later!! BEWARE!! Check the seams of the mattress and at the bottom of the headboard! AWFUL!!
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
There was Semen on the bed skirt. There was trash left from previous guest. The air conditioning leaked and left the floor wet.
Business response:
Please accept sincerest apologies for the issues you encountered during your stay. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
This property was ok it needs upgrading but it was nice for the price . The rooms was dirty they had to change us out a room 3 times . When we finally got into a clean room the sink in the bathroom was broken everytime u ran water it would flood the floor so we didn’t us it called to get it repair and no one never came our entire stay . So we brushed our face and washed our hands in the kitchen or bath tub . It was short staff do to a tropical storm so I think a lot of the staff didn’t come in especially house keeping . That... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in the rooms at the time of your check-in and regret the inconvenience you had with the sink. Your feedback is of utmost importance, so it has been discussed with our departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Stay Far Away This was the absolute worst hotel I’ve ever stayed in and I travel a lot. The staff was amazing but that’s where it ends. I was given a plunger to unclog the tub and there was enough hair in there to make a wig. I had to get a new refrigerator brought up. I asked the housekeeper to exchange my towels and she said “ugh can you do that downstairs?” The room took hours to get cool then only one burner on the stove worked. Normally I’d leave or at least ask to switch rooms but this was not an option due to an incom... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are essential for our improvement, so we have discussed them with the appropriate teams in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.