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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was not helpful. No pillow cases on pillows upon arrival. No pen/pencil anywhere to be found in the room.
Business response:
Jim, it was disappointing to read your comments concerning your stay at our hotel. Delivering excellent service and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Check in was fine, the lady assisted us very well This is an old property in need of maintenance and updating. our first room the toilet flushed once then it would not fill up the tank again - the plug in the tank was so decomposed it would not work. Call the desk and they let me know there was no fixing the issue that night. we move over one room and it actually seemed cleaner and smelled cleaner than the first room. anyway we tried taking showers and the water was cold no matter where you selected. so we would have to move... read more
Business response:
Thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Lights got cut off at 930pm didnt come on until 6am... was burning hot, blown transformer
Never again. Passing through New Orleans, this was a reasonable choice based on the event weekend. The staff was overwhelmed and very understaffed. When we finally got our room it really wasn’t clean, but at close to 11pm there weren’t any other options. I would not stay there again....next time just keep driving!
Business response:
Philip, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great e... read more
It smelled like fried fish,toliet was stopped up and the bed was definitely not a queen size bed.
Business response:
Thank you for posting a review of your stay. We apologize for the odor and maintenance issues you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also discussed your feedback with the appropriate team to fix the problem with the toilet. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
I must say that this was the WORST hotel experience I have ever had and I travel extensively. First, the hotel is NOT as represented on line on Expedia. There are no dishes, pots, pans, silverware, or coffee cups or coffee maker in the room as stated. There is NOT a continental breakfast either. There are breakfast bars and packaged muffins and only regular coffee no brewed decaf. Secondly, the young woman behind the desk was the rudest employee I have ever met. I had to ask for a coffee maker for the room and coffee and a c... read more
I arrived to the hotel and my room was filthy dirty,(trash all over, dirty towels everywhere and dirty sheets), it was never cleaned after the last guest. When I asked the receptionist to clean the room, she said housekeeping was gone for the day. She can refund my money. It was 11:30 pm and I was in town for a funeral that was at 9:00 am. I had just drove from San Antonio to Louisiana (9hrs) and all she could do is offer our money back. We had to go to another hotel in the area that had rooms available. The staff was horrib... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Was very unhappy
Business response:
Cotresa, thank you for choosing our hotel for your stay. We are disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Taken adavantage of bc everything else was booked This hotel was bug infested and appeared the sheets were not washed. The elevators need work and unfortunately the hotel lobby is tiny. We could not figure out how to get hot water from the shower. We paid $220 for this hotel and it was not worth it.
Business response:
Linda, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.