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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room they gave us was not cleaned and the second room had blood on the sheets!
Business response:
Husniyyah, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kathleen, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
had to shower with cold water for 3 days because they couldn’t fix the hot water. changed rooms three times because the first two rooms where not cleaned properly
Business response:
Thank you for taking the time to review your stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them on our procedures to ensure such incidents are prevented from occurring again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Lee, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room smelled of heavy cigarette smoke and there were no other better room options. The soap was used from the previous guest as were some of the towels. Overall cleanliness throughout the hotel indicates the cleaning staff is lazy and not managed to customer expectations. Although the stay was tainted by feeling like I rented a garage the front desk staff was very friendly and tried to accommodate our requests.
Business response:
Thank you for reviewing your visit. Although we are glad you were pleased with the service provided by our associates, we apologize for the smoke smell you experienced in your room and for the cleanliness issues you encountered in your room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our housekeeping team, and we’re working with them to reiterate the importa... read more
Nasty Place Unprofessional Staff If I could do minus stars on this Hotel I would. We booked this Hotel for my Daughter, her Husband and their 2 year old daughter. When they got to their room, there were dirty razor blades all in the bathroom along with trash all over the floor in the room and the windows wide open. They went to the front desk which then gave them a key to another room, when they went to that room, it was already occupied. So the Hotel told them they would refund them and sent them to another location. I have... read more
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so very sorry for the disappointing arrival experience and for the many frustrations your daughter's family endured. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details and confirm the refund has been processed as promised. Thank you again and we look forward to speaking with you. Sincerely, Hotel Mana... read more
The First Room They Gave Me Was Very Dirty. The Door I Had To Use My Foot To Open The Door. The Bed & Floor Wasn’t Clean . They Left Food In The Refrigerator & Freezer . It Was Like Someone Was Staying In That Room When I Got There . The Smoke Detector Was Falling Off . The Second Room They Gave Me Was Way Better Than The First Room. That Room Was Clean . It Just Looked Like Someone Had Chip The Paint Off The Wall A Little.
Business response:
Dear Gaylon, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Likes: Parking, Location Dislikes: 1st Room walked into my room and a bug was crawling into the refrigerator. I open the door and indeed it was crawling inside of the refrigerator, I requested a new room. Room #2, this room was given to me and yet it was already assigned to another person. As I am using the key to enter into the room, someone yells you're in the wrong room. Room #3, inside of this from the refrigerator hums all day and night and it also has a horrible smell when you open it to put something in it it overtake... read more
Business response:
Thank you for taking the time to review our hotel. We're glad to know our location was ideal for you, but we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. ... read more
Upon arrival noticed trash outside in bushes and in parking lot. Numerous disposable coffee cups. Went to check in and was told I couldn’t check in early because they were cleaning rooms. I was from out of town and attending a formal event. Needed to shower and do make-up and hair. Didn’t offer any assistance or resolution to this problem. I had to ask my cousin if I could shower and change at his house. Room was ok except refrigerator door was marked up and dented. Looked like it came from the trash. Rooms are not very insu... read more
Business response:
Thank you for the feedback. Please accept our sincerest apologies as your room was not ready upon arrival and regret the issues you encountered while being here. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.