Extended Stay America - New Orleans - Metairie

Business response:

Thank you for reviewing your stay. We are sorry your stay was interrupted by maintenance issues with your room. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Natalie, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were happy with our affordable rates, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Darren, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team, and we're working with them to be more diligent with our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We apologize for the difficulties you encountered at the time of check-in. We have discussed your feedback with the concerned team, and we are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management