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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked the room at 3 pm and wasn’t told until 1am that they had canceled my reservation. I had no where else to go. They had plumbing problems.
Business response:
Raquel, we are extremely sorry we were unable to accommodate you this time and truly regret the issue you encountered. We have shared your feedback with the appropriate team ensuring this never happens again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was bery disappointef in my stay here. My room was dirty , my sheets looked as though someone had laid in the bed and threw the cover back over it, the toulet had been used ( there was remains of feces around toilet bowl) .... it was just a bad experience this time.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bad experience There was dog food on the floor and the water was freezing I couldn’t even take a shower! The weather was in the low 40’s so I had a very unpleasant experience
Business response:
Torey, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
First of all we called Hotel in advance in th eday ahead and also Extended Stay Customer service to let them know that we will be arriving late check in after 10 pm. Although we notify the front desk @ 504 837 5599, we find out when we arrive around midnight, our room sold to someone else and no room available!!! Front desk Ms Angela kindly ask us to look other hotels around. She said we are not the only one has same situation that day!!! we were stranded with 4 years old and two elderly 81 and 79 years old in-laws
Business response:
Dear Guest, thank you for taking the time to share your experience with your review. We areterribly sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with our front office management team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and your family on a future visit to the area. Sincerely, Hote... read more
I pre-paid for a double full size bedroom... and was given a Queen. The hotel receptionist (Irene), blamed it on Expedia. I paid more for the double than the single. The receptionist also tried to charge me for the room as well!
Business response:
Thank you for staying at our hotel and for taking the time to share your concerns. We were disheartened to read that our staff was not responsive to your needs. We sincerely apologize and assure you immediate corrective action will be taken. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
There was nothing much to like. The property was pretty dingy from the entrance extending to our room. We found a living roach when we entered our room the first night and the room was not cleaned properly. There was a missing light bulb and no alarm clock. We choose this location because it was close to New Orleans and offered free breakfast. The free breakfast consisted of instant grits, granola bars, pre packaged muffins, coffee, and tea. I would never choose an extended stay again nor would I recommend it to anyone.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Property looked good from the outside but rooms were not clean. Hair was in bed, bathrooms were not clean, kitchen area an rooms were dated, water was lukewarm at best. Worst hotel ever!!!
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.