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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Would not recommend I was very disappointed in my stay. I had to change rooms 3 times. The first two rooms were not cleaned. The third room was a handicap room which I didn’t book. I paid for a standard room and got stuck in a handicap room. When I book a room I would like to get what I pay for!!!!
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We appreciate you bringing this to our attention so we can continue to improve our hotel. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Thumbs down It have roaches and they left whoever stayed before me stuff still in the fridge. Bed had stains. Just overall was bad
Business response:
Kadeem, thank you for your review. Please accept our apologies for the cleanliness issues you encountered in your room. We assure you that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Wouldn’t take cash payment unless paying 6 days in advance. Was only staying 1 night.
Business response:
We are sorry you were unhappy with our payment policy. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very dirty and untidy This was the worst extended stay I’ve been to. I wouldn’t recommend staying here. The bed sheets were not clean, bathroom was dirty and no kitchen utensils. Pay a little more to stay down town.
Business response:
John, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when upda... read more
The sheets was dirty on the bed....the room had an odor
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
customer skill was poor, person checking in was very rude housekeeping didn't come to clean room didn't leave fresh towels
Business response:
Thank you for your feedback. Please accept our apologies for the service issues you encountered at the time of check-in and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your concerns with our team, and we're working with them to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. ... read more
Credit card over charged, no record of credit card payment at front desk, had to pay AGAIN with debit card, credit card reimbursed. Booked for 2 nights, only stayed one. Stayed in handicapped room, I’m not handicapped, floor was sticky, bathroom floor was dirty, sheets had an unpleasant odor. Had to let water run for some time to get hot.
Business response:
Elizabeth, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Never again Was basically charged double for the room. My firiends paid the reserved price for their room booked under my name but when I checked in I paid double. Let alone try fitting 4 people in a room with 1 bed. Will not ever stay here again.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.